Case Date:

5/18/2012

Nothing urgent, but I walk past the lawn at City Hall each day and see ways that it could be "greener". - The crews mow at a very low height. If grass is mowed higher the blades shade the soil, keeping the roots cooler and more healthy. It also keeps sunlight from hitting the soil, which prevents weed seeds from germinating, which reduces the need for pesticides. - The crews remove the clippings. Using a mulching mower returns the clippings to the lawn system, reducing the need for fertilizer. It's also less work to not have to empty the mower bag. - The grass was mowed yesterday. Today (Friday 5/18) much of the lawn has a silvery color to it. If you look at the grass blades in these areas you'll see that the tips are shredded instead of being cleanly cut. This means that the mower blade is so dull that it's ripping rather than cutting. The shredded grass blades are more susceptible to disease than cleanly cut ones. Just my 2 cents, thanks for listening, Rich Pierce

Case Date:

6/14/2012

Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.

Case Date:

6/22/2012

Looks like a pipe is leaking, on Gourley Pike midway between W. Cascade Ave and Kinser Pike, eastbound lane.

Case Date:

6/22/2012

Looks like a pipe is leaking, on Gourley Pike midway between W. Cascade Ave and Kinser Pike, eastbound lane.

Case Date:

6/25/2012

Where is the May Water BILL????

Case Date:

6/27/2012

The website sited in the letter we received today does not do what the letter describes. There is no way to pay my bill online or view my account as the letter describes. And when I call - I get a recording that says to call back later. Why was this letter sent out before your website was ready?

Case Date:

7/5/2012

You no longer accept payments online?! What Einstein made that decision? Most services are expanding their online payment options. CBU has discontinued it.

Case Date:

7/10/2012

I am here to report AGAIN a safety issue on E Hillside Dr, between S Henderson St and S Park Ave. There is a tree branch that has been laid on top of the street for almost ONE YEAR! Please remove the falling branch before it actually falls on the street and damages cars and pedestrians.

Case Date:

7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury

Case Date:

7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury