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City of Bloomington, Indiana

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closed #163451

Water Utility Billing Problems

Case Date:
3/8/2018

Hello I am emailing in regards to the following account with bills not arriving to us yet. If you could please send us the copy of the bill for the above account that would be greatly appreciated. Account #’s Customer: Five Star Quality Care, Inc. Site: 46025-Meadowood Retirement Comm Account #: 5936-002 Thank you, Yessenia Trevino Billing Specialist Yessenia.trevino@external.engie.com T (509) 329-7481

closed #163580

Water Utility Billing Problems

Case Date:
3/19/2018

Hello, last month I received a water bill of incredible cost due to my apartment having a major leak in one of its toilets we were unaware of until the bill had arrived. Our property manager and his maintanence team was able to resolve the problem and the proof that is in the attached image. I am wondering if there is any possible way to have a reduction in its cost! Thank you.

closed #163731

Other

Case Date:
3/27/2018

Good afternoon, I am with the Columbus City Utilities and we are shopping for new software. Our director, Keith Reeves, has always been a fan of Bloomington Utilities and we were wondering what software you use for customer accounts? How satisfied are you with it? Thanks, Chelsa Goben Lead Accountant

closed #155634

Other

Case Date:
6/28/2011

Stopped by OOTM to request a meeting with the mayor.

closed #156286

Water Utility Billing Problems

Case Date:
9/29/2016

Billing address change request. Addresses removed.

closed #158901

Water Utility Billing Problems

Case Date:
4/26/2017

I was a resident in Bloomington in 2014. My final ulitity bill was lost in the mail as I moved elsewhere. Trying to track it down to pay.

closed #159240

Water Utility Billing Problems

Case Date:
5/29/2017

Hello. My name is Seung Jae, Lee and my accout number is 49236-012. I left US on May 11th and I submitted terminating my water service as well. I have a question that I paid rest of my payment when I left my renting house(address : 2789 E.Bressingham Way, Bloomington, IN, 47401) but I found out that there is about $73 in my account. So is this amount of money belongs to me or next person who rent the house that I lived? If you let me know how I can solve this problem, it would be great. Thanks.

closed #150827

Water Utility Billing Problems

Case Date:
2/29/2016

Hi! I moved on December 22, 2015 and haven't received a bill yet so I just want to make sure I haven't missed anything. Thank you! Katie Bates

closed #150828

Water Utility Billing Problems

Case Date:
2/29/2016

Hi! I moved on December 22, 2015 and haven't received a bill yet so I just want to make sure I haven't missed anything. Thank you! Katie Bates

closed #151242

Water Utility Billing Problems

Case Date:
3/28/2016

For the last year, our bill has been about the exact same every month -- and the usage being listed as "3." For some reason, this month it has all of a sudden jumped to SEVEN. This seems highly unlikely, given that it is the middle of winter (therefore no lawn maintenance, etc.), we have not had any additional people moving in with us, no change in habits, etc. I would like to have someone come out and reread our meter, as I believe this is a large mistake. Or at least some explanation of what might have happened here? To go from a $40-50 bill to an $85 bill with no explanation and no changes in our household habits is just crazy. Our address is 3540 S Wickens Street (I could not get the little "choose location" thing to work for me at all). Thank you.