SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
I need my services restored immediately please
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.
Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.