Case Date:

9/23/2003

Customer questions $50.00 misc. tap fee charge and requests review by USB Admin. Subcommittee.

Case Date:

6/3/2015

Trying to sign up online for E-bill and the option to do so is not available. I can log in, but then can see my bill, see my usage, etc., but there is no option for E bill. Please advise.

Case Date:

12/26/2019

Billing is wrong for the past 2 months

Case Date:

4/22/2019

Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.

Case Date:

1/17/2020

Our water supply is not functioning. No water from the taps. 702 E Pepperridge Dr, Bloomington 47401

Case Date:

7/10/2012

I am here to report a safety issue on the location above. There is a tree branch laying on top of the street for almost one year. It seems the branch can fall on the street anytime. Please take care of it before it hurts any one. Thank you.

Case Date:

4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?

Case Date:

9/20/2021

I need my service restored

Case Date:

9/19/2019

I had my water turned off without receiving notification.

Case Date:

12/6/2023

I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.