Case Date:

8/16/2004

Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.

Case Date:

4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

Case Date:

4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

Case Date:

3/30/2004

Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.

Case Date:

2/18/2004

Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.

Case Date:

10/15/2003

Complaint rec'd. in Spring of 2003 re. large bill for 2016 E. Viva Drive. Customer requested review by USB Admin. Subcommittee

Case Date:

9/23/2003

Letter rec'd. from Nextwave Mgmt. Group re. former tenant Aaron Waltz. Would like review by USB Admin. Subcommittee. Do not feel they should be responsible for former tenant's delinquent bill.

Case Date:

8/25/2003

Owner wrote re. property at 1104 E. Azalea Lane in Bloomington. Tenant moved leaving large, unpaid bill. Owner does not feel she should be held responsible for bill and request review by USB Subcommittee.

Case Date:

8/8/2003

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.