Case Date:

10/21/2002

Ms. Abram of B&L Rentals LLC stated she would like to request a review of cost for application for sewer at 2411 S. Milton Drive. She said she was told by Rebecca Lambert this was not part of neighborhood development and then was informed by Byron Reinhold in early 10/02 this was indeed part of neighborhood development and that hook-on fee was $3,336.73 not including the base fee of $1,280.00. Standard fee of $1,280.00 was paid on 9/6/02.

Case Date:

7/31/2002

Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.

Case Date:

8/31/2001

Low-growing tree branches causing line of sight issue at Stands Road and Rogers Street. Ms. Baker would be happy to show where the exact problem lies.

Case Date:

4/9/2001

Letter was rec'd. from Mr. Polus who requested that watering credits be based on bills for January and March rather than April and May due to large amounts of watering done early in year.

Case Date:

3/30/2001

Mr. Reed stated that he conferred with Mike Bengtson re. costs before he quoted a job. Mr. Bengtson did not quote the sewer connection fee of $1,600.00. Mr. Reed requests that the sewer connection fee of $1,600.00 be returned to him because he was given misinformation.

Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.

Case Date:

7/2/1999

Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.

Case Date:

5/12/1999

See attached letter. Mr. Fritz is having problems with Channels 95, 96, 5 & 6. He talked with Scott Temple. Temple & a repairman came out and the problem seemed to be fixed. But the interference that he is having started back up. The problemed channels are mainly 95 & 96. He has called Insight frequently about this prob. The last time he called the customer service rep. stated that Temple stated that "there was nothing Insight could do, it was a spillover from the antennae off of Sare Road

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

2/3/1999

Mr. Jones wrote letter dated 2/2/99 that stated that CBU crews constructed sanitary sewer thru east end of his property during 1995. The surveyor stake for the property line marker was removed and not replaced. Mr. Jones states that the easement agreement provides that the property will be returned to the original condition prior to construction work. Mr. Jones would like the marker replaced.