Page last updated on March 18, 2025 at 10:18 am
There are many ways to pay your bill.
Automatic Payment
Set up automatic payments from your checking or savings account. The amount of your utility balance will be automatically drawn from your checking or savings account each month on the due date of your bill. You will still receive a bill in the mail and/or email for your records showing the charges each month. Final bills will not be deducted. There is no fee for this service.
Online Payment
You can pay your bill online with a debit or credit card or an eCheck. Log on with your username and password. Have your account number from your bill and the name on the account handy.
Please note that CBU has implemented processing fees. Customers using a debit or credit card will see a fee of $2.50 or 3.5% (whichever is more). Customers using an eCheck will see a fee of $1.95.
If you have not yet set up a username and password, click on the "Create Profile" link to do so. You will need your Utilities account number and the name on the account to create your profile. Once you are signed in, click on the "Make a Payment" link in the Billing Status box, fill in the form, and click the "COMPLETE PAYMENT" button. Be sure to only click the button once!
Paying online using third-party bill pay services may delay receipt of payment. Delinquent accounts are subject to late charges and disconnection of service.
If your water service is shut off due to delinquency, please contact our Customer Service Department at 812-349-3930, or utilities.cs@bloomington.in.gov to have your service restored. We will reconnect water service within one working day after receiving your request. Service will not be restored outside of regular business hours, on weekends, or holidays.
If you have questions about our billing system, please visit our Frequently Asked Questions page. Questions not answered by that page should be directed to our Customer Relations Department at 812-349-3930 or by email at utilities.cs@bloomington.in.gov.
Pay by Check
Attach your check to the top portion of the City of Bloomington Utilities bill and pay:
In Person
600 E Miller DR
Bloomington, IN 47401
Hours: 6 am until 8 pm dropbox in the front entrance.
By Mail
City of Bloomington Utilities
Accounts Receivable
P.O. Box 2500
Bloomington, IN 47402-2500
Pay by Credit Card
You can pay your City of Bloomington Utilities bill by credit card using the phone or internet. Please note that customers using a debit or credit card will see a fee of $2.50 or 3.5% (whichever is more).
By Telephone
Call: 877-879-9883 for the automated payment system, available 24 hours a day. Payments over the phone will have an additional 50ยข fee.
If you need assistance, contact Customer Service at 812-349-3930
Hours: Monday through Friday 8 am until 5 pm, with the exception of City of Bloomington holidays.
Online
Log on with your username and password. Have your account number from your bill and the name on the account handy.