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The Utilities Department is responsible for treatment and distribution of water, collection and treatment of wastewater, and channeling of stormwater in the City of Bloomington. The operations consist of the Service Center, the Monroe Water Treatment Plant, the Blucher Poole Wastewater Treatment Plant, and the Dillman Road Wastewater Treatment Plant. The water utility serves all of Monroe County and parts of Brown County, about 120,000 people. The water utility maintains an average flow of around 13 million gallons per day through more than 400 miles of water distribution piping, six water booster pump stations, and eight water storage tanks. The sewer utility serves approximately 20,300 customers with an average daily flow of about 16 million gallons per day through more than 320 miles of pipe, and 39 lift stations.

The Utilities Department is located at 600 E Miller Dr.

Our Customer Relations Department is open weekdays 8am to 5pm. You may reach them during these hours by calling 812-349-3930 or by emailing utilities.cs@bloomington.in.gov.

For after hours emergencies, please call our 24-hour switchboard at 812-339-1444.

Read a message from the Utilities Department Director.

Staff

Jon Callahan

Title
Public Affairs Specialist
Email
callahaj@bloomington.in.gov
Phone
812-349-3940

Vic Kelson

Title
Director
Email
kelsonv@bloomington.in.gov
Phone
812-349-3650

Lynn Shapiro

Title
Office Manager
Email
shapirol@bloomington.in.gov
Phone
812-349-3658