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BOIL WATER ADVISORY: 

Precautionary Boil Water Advisory for the following addresses until 4pm 12/1/2020:

3380 S Walnut ST
3903 S Walnut ST
3001 S Walnut ST
3070 S Walnut ST
3090 S Walnut ST
3094 S Walnut ST
3095 S Walnut ST
3098 S Walnut ST
3103 S Walnut ST
3115 S Walnut ST
3150 S Walnut ST
3170 S Walnut ST
3190 S Walnut ST
3221 S Walnut ST
3225 S Walnut ST
3230 S Walnut ST
3301 S Walnut ST
3303 S Walnut ST
3333 S Walnut ST
3335 S Walnut ST
3337 S Walnut ST
3375 S Walnut ST
3377 S Walnut ST
3379 S Walnut ST
3381 S Walnut ST
3400 S Walnut ST
3406 S Walnut ST
3410 S Walnut ST
3900 S Walnut ST
3901 S Walnut ST
3902 S Walnut ST
3904 S Walnut ST
3905 S Walnut ST
3906 S Walnut ST
3907 S Walnut ST
3908 S Walnut ST
3910 S Walnut ST
3912 S Walnut ST
3914 S Walnut ST
3916 S Walnut ST
3918 S Walnut ST
3930 S Walnut ST
101 W Pinewood DR
102 W Pinewood DR
103 W Pinewood DR
104 W Pinewood DR
105 W Pinewood DR
106 W Pinewood DR
107 W Pinewood DR
108 W Pinewood DR
109 W Pinewood DR
110 W Pinewood DR
111 W Pinewood DR
112 W Pinewood DR
113 W Pinewood DR
114 W Pinewood DR
115 W Pinewood DR
116 W Pinewood DR
117 W Pinewood DR
118 W Pinewood DR
119 W Pinewood DR
120 W Pinewood DR
121 W Pinewood DR
122 W Pinewood DR
123 W Pinewood DR
124 W Pinewood DR
125 W Pinewood DR
126 W Pinewood DR
127 W Pinewood DR
128 W Pinewood DR
129 W Pinewood DR
130 W Pinewood DR
131 W Pinewood DR
132 W Pinewood DR
134 W Pinewood DR
136 W Pinewood DR
2905 S Pinewood LN
2915 S Pinewood LN
2920 S Pinewood LN
2925 S Pinewood LN
2930 S Pinewood LN
2935 S Pinewood LN
2940 S Pinewood LN
2945 S Pinewood LN
2950 S Pinewood LN
2955 S Pinewood LN
2965 S Pinewood LN
2975 S Pinewood LN
2985 S Pinewood LN
2995 S Pinewood LN
2940 S Walnut ST
2942 S Walnut ST
3100 S Walnut ST
3160 S Walnut ST

Precautionary Boil Water Advisory for That Rd lifted 11/30/2020.

Precautionary Boil Water Advisory for Highland CANCELLED. 

Precautionary Boil Water Advisory for S Old State Rd 37 lifted 11/13/2020.

The Indiana Department of Environmental Management (IDEM) requires all public water systems to issue a Boil Water Advisory when the pressure drops below 20 psi in the water main. Water main breaks or maintenance often require the water pressure be turned off. When this happens, affected customers are on a precautionary boil water advisory until water samples with clear results are returned from the lab. 

Those affected should follow the instructions below:           

  • Immediately after your normal water pressure is restored, run COLD water from a sink or tub until clear water flows from the faucet. 
  • Boil all water used for drinking, cooking, and oral hygiene for at least 5 minutes prior to consumption.
  • It is not necessary to boil water for other uses.

Customers who have signed up for the Monroe County Alert will be alerted directly.  Alternatively, CBU customers may refer below for a list of specific addresses affected.  If you have not signed up for the Monroe County Alert, you may do so at www.co.monroe.in.us and click “Resident Alert Sign Up”. This tool enables CBU and other government offices to provide you with critical information quickly, including tornado warnings and advisories about road closures, missing persons, and evacuations that are specific to your address or the county as a whole. You may register to receive time sensitive messages, via text, email, or home phone, and you may select what types of alerts you would like to receive. 

 

Following the Center of Disease Control (CDC) recommendations to maintain physical distance between people to avoid transmission of the COVID-19 virus, the CBU Customer Service Center will temporarily suspend walk-in hours starting Monday, March 23. While the Service Center will be closed to the public, there are several easy ways to contact customer service representatives while remaining at home. Connect with us at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444.

Several options for CBU bill payments and assistance are available:

  • Customers can pay their monthly bill by debit or credit card over the telephone by calling (812) 349-3930.
  • You can also pay online at https://bloomington.in.gov/utilities/pay-bill  and log on with your username and password. Have your account number from your bill and the name on the account handy.
  • The automatic payment system, Aquapay, remains unaffected.  
  • As always, customers can pay by Check or Money Order without coming into our office. Attach your payment to the top portion of the City of Bloomington Utility bill and mail or drop off at our drop box at 600 E Miller Dr. Bloomington IN 47401. At this time, cash will also be accepted via mail or dropbox. Making change will not be an option, so any over or underpayment will be reflected on your next CBU bill.

If you are experiencing financial hardship please reach out to us! We have several tools available to help customers facing financial challenges, including payment plans and direct financial assistance. Contact Customer Service at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. CBU has resumed water shutoffs on delinquent accounts, so if you are having difficulties please reach out and let our customer service team assist you as soon as possible. We are available to help customers manage their utility bill through these challenging times. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.

Follow CBU on facebook @BloomingtonUtilities for updates and further information about water, wastewater, and stormwater. 

For Smart Water Meter information, go here.