BOIL WATER ADVISORY: 

The Indiana Department of Environmental Management (IDEM) requires all public water systems to issue a Boil Water Advisory when the pressure drops below 20 psi in the water main. Water main breaks or maintenance often require the water pressure be turned off. When this happens, affected customers are on a precautionary boil water advisory until water samples with clear results are returned from the lab. 

Those affected should follow the instructions below:           

• Immediately after your normal water pressure is restored, run COLD water from a sink or tub until clear water flows from the faucet. 
• Boil all water used for drinking, cooking, and oral hygiene for at least 5 minutes prior to consumption.
• It is not necessary to boil water for other uses.

Customers who have signed up for the Monroe County Alert will be alerted directly.  Alternatively, CBU customers may refer below for a list of specific addresses affected.  If you have not signed up for the Monroe County Alert, you may do so at www.co.monroe.in.us and click “Resident Alert Sign Up”. This tool enables CBU and other government offices to provide you with critical information quickly, including tornado warnings and advisories about road closures, missing persons, and evacuations that are specific to your address or the county as a whole. You may register to receive time sensitive messages, via text, email, or home phone, and you may select what types of alerts you would like to receive. 

Precautionary boil water advisory for Jackson/13th NO LONGER IN EFFECT. 

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Following the Center of Disease Control (CDC) recommendations to maintain physical distance between people to avoid transmission of the COVID-19 virus, the CBU Customer Service Center will temporarily suspend walk-in hours starting Monday, March 23. While the Service Center will be closed to the public, there are several easy ways to contact customer service representatives while remaining at home. Connect with us at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. ###

Several options for CBU bill payments and assistance are available:

• Customers can pay their monthly bill by debit or credit card over the telephone by calling (812) 349-3930.
• You can also pay online at https://bloomington.in.gov/utilities/pay-bill  and log on with your username and password. Have your account number from your bill and the name on the account handy.
• The automatic payment system, Aquapay, remains unaffected.  
• As always, customers can pay by Check or Money Order without coming into our office. Attach your payment to the top portion of the City of Bloomington Utility bill and mail or drop off at our drop box at 600 E Miller Dr. Bloomington IN 47401. At this time, cash will also be accepted via mail or dropbox. Making change will not be an option, so any over or underpayment will be reflected on your next CBU bill.

If you are experiencing financial hardship please reach out to us! We have several tools available to help customers facing financial challenges, including payment plans and direct financial assistance. Contact Customer Service at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. For health considerations, CBU has temporarily suspended water shutoffs on delinquent accounts, but if you are having difficulties please reach out and let our customer service team assist you as soon as possible. We are available to help customers manage their utility bill through these challenging times. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later. We ask that customers who are not experiencing financial difficulties continue to make their payments.

Follow CBU on facebook @BloomingtonUtilities for updates and further information about water, wastewater, and stormwater. 

For 2020 Residential Stormwater Grants information, go here.

For Smart Water Meter information, go here.