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City of Bloomington, Indiana

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closed #120337

Water Utility Billing Problems

1969 S Henderson ST

Case Date:
2/3/1997

HIGH BILL

closed #46234

Water Utility Billing Problems

2015 E Southdowns DR

Case Date:
2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

closed #56605

Water Utility Billing Problems

2143 E Meadowbluff CT

Case Date:
9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

closed #56582

Water Utility Billing Problems

2219 S Montclair AVE

Case Date:
9/23/1999

Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.

closed #41983

Water Utility Billing Problems

2750 E Moffett LN

Case Date:
1/9/2003

Mr. Freeman called to say his bill has been messed up for several months. He says he paid bill last month, but bill received this month does not have matter cleared up. Paula Dodds knows about the problem. Does not want matter taken to USB Subcommittee. Wants matter cleared up by CBU Director. Problem is bill for temp. hydrant meter.

closed #43343

Water Utility Billing Problems

2801 S Robins BOW

Case Date:
8/14/2002

Customer called asking why he is being billed fire protection on his irrigation meter. I explained to him it was a charge that has always been there it is now broken down separately. He says he pays it on his domestic meter and shouldn't have to pay it on his irrigation meter. I told him I would forward on his comments. He did want some else to call him back.

closed #42183

Water Utility Billing Problems

2811 E David DR

Case Date:
11/26/2002

Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.

closed #66323

Water Utility Billing Problems

2818 S Churchill CT

Case Date:
9/30/1997

Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.

closed #45627

Water Utility Billing Problems

3527 S Roxbury CIR

Case Date:
4/17/2002

Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.

closed #55522

Water Utility Billing Problems

3927 S Emilie CT

Case Date:
12/1/1999

I rec'd copy of letter from Mr. Coster stating he had been paying wrong bill and that he was contacted by CBU with correct amount owed. He feels this is unfair and is willing to pay $105.85. ** NOTE: I DID NOT RECEIVE ORIGINAL LETTER, ONLY COPY FROM KATHY GRUBB. MR. COSTER STATES HE INCLUDED CHECK IN AMOUNT OF $105.85; HOWEVER, IT WAS NOT INCLUDED WITH COPY I RECEIVED. ** ***FURTHER NOTE: Check was received on 12/2/99 and was applied to balance due on account. ***