Case Date:

10/2/2018

Good Morning, I called on Saturday night and spoke to someone, did not get their name, via the emergency number. He recommended I contact CBU on monday but I did not get to it until this morning. Situation is this: 6:15pm - My son and friend are playing near the creek/drainage ditch between Elliston Drive and E Dunstan. All of a sudden a big wash of water comes running down the ditch and proceeded to run for about 2 hours. Could be 3-6" deep roughly, best estimate. I called in and gentleman I spoke with asked that I take a video, which I did and can provide. I traced it back to a culvert outlet which was coming from Allendale. Looked in the inlets on Allendale and could see water was coming from the north and S. Dunstan. I walked up and could see evidence of water dripping from a truck (similar to the drips off the garbage truck). The drip path got bigger and wider until I saw water spill surrounding the top of a manhole in the middle of S. Dunstan at the dead end. I did also notice that there is a storm pond that was half full of water in the Acadia Court apartments. I do not recall enough recent rain to have filled that pond but it looked almost recently drained but hard to say. That's the story. I wanted to report because it seemed an odd time and weather for this to be happening. The water seemed odorless and in hindsight I wish I had got a sample. There may still be some pools with water if you want to investigate. The attached map shows the rough path and the smaller circle to the north is the manhole and the larger the detention pond behind the apartments. The smaller circle to the south is the culvert pipe outlet.

Case Date:

10/6/2018

The cover of the water meter at 1214 E 1st St is leaking water. I remember that this happened during one of the past winters. I don't know if anyone is living there right now. This is not my address but a neighbor's. I pass it when walking my dog. Joan Hershey jhershey@gmail.com

Case Date:

10/9/2018

Habitat for Humanity of Monroe County is working at the SE corner of 17th and Fee on the IU campus. The attached picture shows a water outlet cover that is broken.

Case Date:

10/11/2018

Greetings- Please direct this to Angie Grubb-Flick's attention. On Indiana Ave just north of Kirkwood in the east side lane there appear to be two missing water valve lids. We are having a road foot race (city permit obtained) on Saturday morning Oct 27, 2018 and need these lids replaced or filled for safety.

Case Date:

10/15/2018

I have attempted to pay my water bill online two separate times now and the system will not approve my purchase. I have tried completing the payment on two separate occasions (10/08/18 and 10/15/18) and I have tried with different credit cards. I still haven't been able to complete the payment. My account number is 30500-028

Case Date:

10/23/2018

I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!

Case Date:

2/10/2017

I live at 325 E University St and my water does not work. There was no warning or anything. It just stopped working.

Case Date:

2/20/2017

I live at 415 W. Graham Drive. There are very deep, somewhat large, holes at the end of my driveway from the water flow when it rains. I was hoping someone could come out and tell me if I need to repair or if it's the cities responsibility. Turning in to my driveway multiple times a day is becoming a hazard. I do not currently have a photo but I am happy to provide if need be. Thank you!

Case Date:

4/6/2017

Our store at 512 S College Mall Road is being flooded out by water runoff that comes over the retaining wall behind the store. The water is runoff from our neighbors parking lot...a housing division.

Case Date:

4/11/2017

The city was out filling pot holes on Azalea and in Summerwood Court yesterday and today. This is constantly occuring because the Summit Apartment Complex is directing run off water down onto Azalea. There is a buried system that releases water close to the street. In the winter time, this is quite dangerous because it creates frequent icing near the traffic slowing area. This area is unkept and a blight on our neighborhood. The problem in Summerwood Court is that there was orriginally a storm drain grate that was filled in many years ago. A sink hole has opened up in the neighbor's yard where it used to be. This hole poses a danger. It is in line with the location of the constant patching a few feet into the yard.