Case Date:

10/18/2014

Low water pressure at home (512 S Jordan). Possible to test at meter?

Case Date:

10/15/2017

My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.

Case Date:

9/10/2018

The city has come out and measured several times for a culvert to be installed in front of my driveway. The problem is that the street is higher than my driveway and this house is at the bottom of a hill. When it rains all the debris from the street and houses above me come into my driveway. There is so much water that my basement can flood and the water level can easily reach several feet deep. I have at the moment blocks of stones in front of my driveway so that the debris and water keeps going down Mitchel street instead of blocking the small drainage grates that are in driveway. Sincerely, Philippe Garnier

Case Date:

4/6/2017

Dear City of Bloomington Representative, Last night’s torrential rain brought a lot of water down our driveway from the street, some of which eventually ended up in our finished basement. We've lived at this address since 2009, and this has been a problem we've lived with since then. We’ve spent almost $15,000 on waterproofing our basement, installing storm drains at the bottom of our driveway, halfway down our driveway, and installing a berm on top of the driveway. Still, water that runs down the Anita Street takes a hard right into our driveway and overwhelms our systems. Anita Street slopes south to north, after it has turned from the east to west slope of East 2nd street. We believe a majority of the water coming down Anita Street actually ends up in our driveway. A lot of the water from the street also collects in the yard of our neighbor, Allyson Youat Schnable. Water that has come into our basement has damaged equipment, furniture, boxes and their contents, and is a threat to our foundation. I believe we have exhausted our options to comprehensively deal with the amount of storm water that is presented to us. We would love for the city to address the water coming down the street. I would be thrilled to talk to a city official about this problem. Many thanks, Maarten Bout Eastside Neighborhood 511 S Anita Street 812-219-3377

Case Date:

6/16/2016

Drunken college students (I bet you wish you had a dollar for every time one of these started that way) pulled a pipe out of the ground from down the block and threw it in my yard during little 5. I know where they pulled it from since I used to pass it on my way to work. It is vertical and has orange spray paint on it and I'm assuming it was used to mark water lines or other utility info under ground.

Case Date:

10/15/2018

Hi, My roommate and I have been experiencing skin problems (i.e. dryness, flaking and a lot of sudden acne when we both have never had acne) for the past couple weeks and we have ruled out any other changes we have made. We were notified by our landlord that the city of Bloomington was making changes in the water system, and when we went home out of state for a week, the skin problems resolved. Thank you for your time!

Case Date:

4/12/2014

At Karst Farm Park… Drinking water not on or working!! Why??

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

9/18/2016

The water fountain at Park Ridge East Park is continuously running.

Case Date:

8/17/2018

After all the utilities repair that's been going on in our neighborhood, our streets were completely ripped up. The city has since started patching the roads, but they've done a pretty slapdash job of it. The new paving is very uneven and there are gaps and places where it's easy to lose your footing. I've already tripped at least once in the last few days when I've been out walking my dog. I'm a young, able-bodied person so I'm sure you can see how it could pose a risk to the other residents in the neighborhood who might be older or less steady on their feet. I hope this patching effort is a temporary fix and not the final product, because that would be unacceptable. I would love to hear back about this issue and whether or not this is a temporary fix. I hope the roads in our neighborhood can be completely repaved when this water utilities project is fully completed.