Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

11/14/2020

Preditory nighttime towing aganst 11pm noise ordance with in a residential areia. Failure to file a police report to withold vehicle in compliance with the towimg ordance. Admited on video to kickback arangements with a apartment complex.

Case Date:

10/7/2020

Unable to see oncoming traffic while stopped at stop sign on O'Brian Place facing Meadow Lane. Large bush on the corner blocks line of sight.

Case Date:

4/19/2022

Pothole here has been around for weeks—cars are crossing the center line to avoid them

Case Date:

10/31/2023

It seems like every other week I'm calling about my waste not being picked up! I pay for this service, let me make sure you read it right, I pay to have my waste picked up. I have called this office four times in the past year for this same problem. MY TRASH IS STILL IN THE CAN AND ITS 3:30 PM

Case Date:

7/25/2022

Pothole in the middle of the road just north of grimes st. Before the 1st manhole cover.

Case Date:

5/13/2023

There is a bradford pear tree (an invasive species) on the city median with the street. I'd like to have this scheduled for removal

Case Date:

8/25/2020

Not a huge deal but my neighbors park in the yard off the alley in the grass making it hard to use the alley which gets used a lot...they have designated parking behind their house but don’t use it...

Case Date:

10/15/2021

I recently purchased a house, but the easement property behind (Duke) has been a debris pit for somebody in the neighborhood. It seems to be mostly leaves on top, but there are also tires & chairs floating inside.The pile is starting to slide into my property. I am not sure what to do, since it is easement property. I would like to eventually put up a fence in the back, but the sliding debris pile would problem ruin any ability to do that. If this department cannot help with this situation, please direct me to a department that can. Rebecca Rice

Case Date:

6/28/2024

The massive 2-ft hole that That's an email to the road that's fucking horrendous