Case Date:

2/21/2016

Location 1008 E Thornton Dr.; Public safety/ traffic/ residential parking issue: Large amount of shoulder stone has eroded away due to to water run off from the street. Creating a large rut and beginning to undermine the edge of the steets pavement. (avg. 50'x1'x1') with the stone being washed towards Henderson St. then into the storm sewer system. This issue has been reported on multiple occasions over the last year by multiple residents.

Case Date:

8/20/2021

Street needs repaved. Filed u-report 8/14/21 reporting same problem which was closed 8/19/21 indicating hot patch crew sent to area. Street in front of my property on west side of street and extending down to Saratoga Drive remains with areas of broken down and damaged pavement that was not hot patched. The patching is a temporary fix that does not last due to the poor drainage. The drain culvert in front of my house is filled with road debris, sand and dirt. After any significant rain, this collects water which does not drain as the culverts need repaired to allow for better drainage to the road drain near Saratoga Drive. The road slopes to the west which compounds the problem. Was told last year the issue with the water collecting in front of my house in the culvert was due to asphalt that was placed at the end of my driveway blocking the flow of the water. My driveway was replaced in March with nothing blocking the culvert now, and it continues to be an issue. I noticed the badly damaged road and culvert on Saratoga Drive was repaired thankfully. Would like to see the same kind of repair done along this area of Park Ridge Rd , however, the majority of the roads and culverts in the addition need attention.

Case Date:

11/16/2023

There is water leaking on the pedestrian path on the North side of the bypass just East of Fee/Matlock. I smell an odor of sewage when I pass through the wet spot on the path.

Case Date:

1/26/2024

The fiber optic guys are here AGAIN! The are digging and drilling through our property. They asked if they could take down some of our fence to do their work. They admit they are back because they did not do a good job BEFORE. Our issue - we are concerned of that these contractors will damage our property sewer and/or water lines and we will be the ones stuck to deal with the aftermath of repairs and expense of repairs. Issue 2 - We have no idea on how to communicate with these guys!! What are our RiGHTS! Can you guys help us out? We feel helpless!

Case Date:

5/6/2021

The southwest corner of 4th and Rogers intersection has terrible drainage and creates a giant puddle that makes it impossible for pedestrians to cross without stepping into inches of pooled water. The harder it rains, the worse it gets. The giant puddle doesn't go away quickly, either. Please fix this sidewalk.

Case Date:

1/15/2022

While constructing the Bike Path on the portion of E. Arden Drive to SE Park, crews did not remove the heavy mats blocking storm drains at the corners of S. Williams, Greenfield & Sycamore Courts. When heavy rains appear, water flows into E. Arden Drive, oftentimes ponding in low lying areas. People often drive too fast on that street, causing hazardous driving conditions should they loose control of their car.

Case Date:

6/4/2021

Apartment C14 has not been able to flush my toilet in 3 weeks. Same as Apartment 18, & a couple others in the Kimble Dr. Apt Complex. Apt. C18 has a ceiling in his Bathroom that is literally leaking water so bad into his tub. His Bathroom is Literally not FEASABLE. Can Not Use! People was Moved In During May 2021 to Apartments that was not ready to be moved in what so ever. no stove in 1, No Fridge in 1 & the Central Air in My Buidling-Apartment is on the 3rd Floor Upstairs on the LEFT... Is Not working Nor has it been or been fixed even looked at. Amy Deckard has been liveing there for 3 weeks. I have bben there for 4 months & I have a small whole in my bathroom ceiling from a leak in the above apartment PLUS Yes My Toiulet Wilkl not Flush Unless I Plunge It almost Everytime 1st. That has not been fixed. ALL THIS HAS BEEN TURNED IN TO EMPLOYEES>>>MOTHING DONE! Place IS Very UNSAFE & NOT LIVEABLE. Dangers Will Come if My Name is Brought To Attention. NO HOME, & ETC.

Case Date:

3/10/2024

When it rains, water sheds to the west off the B-Line and drops sediment on the sidewalk along Kirkwood. It seems preferable that the water would shed toward Morton Street where the storm water drains can other job. The sediment deposit from the rain last week is still covering the sidewalk on the north side of Kirkwood.

Case Date:

10/14/2021

Home owner has excessive growth in back yard. Home owner also has two untreated, unfiltered, and un-serviced pits in the back yard that fill with rain water and are left standing. Referred to as "ponds". This has caused an increase in critters and bugs in the area. I would like this request to remain anonymous please...

Case Date:

8/13/2023

Unexpected, unmarked angle in pavement within the 7th St biking lane. This is an addition to the pavement surface that is unsafe for cyclists. It is a hill that is angled for water runoff but not in the private property of the apartments. Not a city addition. Please make it level with the street. Thank you.