Case Date:

1/3/2004

send a patch travis collects police patches reply- forwarded email to police dept.

Case Date:

1/2/2004

Turkish man wanted to live with an American family to learn english reply-city provides no such program, suggestions offered

Case Date:

1/1/2004

wanted info on a place, but didn't know name of facility reply-site is Juvenile Treatment Facility

Case Date:

10/13/2003

Mr. DeBruicker stated in an email that in February 2003, Insight ran new cable wire to his home. The cable has not been buried even though he has called Insight several times. He would like the new cable wire buried and the old one removed.

Case Date:

7/8/2003

CINERGY REQUESTED AFTER HOURS EMERGENGY LINE LOCATES.

Case Date:

6/11/2002

Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.

Case Date:

6/7/2002

Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.

Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.

Case Date:

6/16/2000

E-mail complimented city for working on illegal banners and signs, but asked to address the illegal signs on E. 3rdand on Kroger at Jackson Creek.

Case Date:

4/14/2000

Caller said lights from volleyball courts at Sterling University Apartments shining directly into his back yard.