Water Utility Billing Problems
3247 S WALNUT SPRINGS ST
- Case Date:
- 6/2/2003
Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.
Water Utility Billing Problems
721 N FAIRVIEW ST
- Case Date:
- 6/2/2003
Ms. McGlaun stated she was billed for tenant's delinquent payments after his moving from her property. Does not feel she should be liable since she was not notified promptly of delinquent bill.
Water Utility Billing Problems
2355 S Zona CT
- Case Date:
- 6/2/2003
Letter rec'd. from Charles Short stated that tenant at 2355 S. Zona St. left leaving delinquent account at CBU. Does not think he should be responsible for bill since he was not notified of tenant's delinquency.
Water Utility Billing Problems
3247 S Walnut Springs DR
- Case Date:
- 6/2/2003
customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.
Water Utility Billing Problems
509 W Allen ST
- Case Date:
- 5/19/2003
Letter received from Harold G. Carter for McDoel Baptist Church. Customer claims that charges he received were not his and belonged to another customer.
Water Utility Billing Problems
822 E 11th ST
- Case Date:
- 5/7/2003
Customer feels that his bill is excessive and requests that an adjustment be made. Piece on stool that holds handle to the bottom broke. Customer states that CBU employee could find no leaks and flipped a switch in toilet and stated that the problem was solved. Customer feels that CBU should have checked more closely.
Other
1005 E Sassafras CIR
- Case Date:
- 4/24/2003
Mr. Clayton sent a letter to the PW Dept. that stated he received a letter from Insight Communucations regarding his channels and needing a converter box to get the package he already has that does not contain premium channels. He stated in the letter that his wife called Insight and ask if they had to have the box to keep getting the package that they currenty subscribe to that does not included premium channels, Insights stated that they would need the box. He would like this addressed.
Water Utility Billing Problems
1221 N Maple ST
- Case Date:
- 4/24/2003
Mr. Adams received large bill for former residence on 1221 N. Maple St. He wrote requesting info how this amount could be so large. Mr. Waller states that Cust. Serv. had wrong social security # on notice and that application could not be located. Would like an explanation.
Water Utility Billing Problems
425 S Grant ST
- Case Date:
- 4/21/2003
Ms. Knoy requested a reduction of sewer charges due to leak in building.
Water Utility Billing Problems
680 E Heather DR
- Case Date:
- 4/15/2003
Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.