Mr. Crail called to complain about CBU billing policies in general. He was upset by the way bills were mailed and late fees accumulated. He talked to atty. who called here, but he still could not understand about two late charges on his account.
Mr. Strats called the Mayor's Office at approximately 10:45 a.m. on Tuesday, August 19, 1997 to express concern over his water being turned off. He had originally received a notice that his water bill was late, then showed proof of payment to Utilities. After doing so, Utilities informed him that he would be taken off the list, but his water at the Uptown Cafe (his business) water still turned off.
SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.
ACCT # 338-09700-01 CALL WITH QUESTIONS ABOUT $25.OO FOR FOUR LATE PAYMENTS. SAID HE WILL CALL ON MONDAY MARCH 31, 1997.
SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.
SHE SAID HER BILL IS EXCESSIVELY HIGH, ACCT # 307-09400-03. SHE SAID CAP PAID $93.86 ON 2-25-97. SHE WILL BRING A COPY OF RECEIPT IN TO UTILITIES.
HIGH BILL
Dana Leann Mobley called questioning why she is being billed for wastewater. Claims she is on septic. However, upon review of CUBS acct, it appears that she was part of the SR 48 project and the State paid her connection fees. Nancy has previous knowledge of this acct. Please review and contact customer back at 336-1095. Her address is 5414 W SR 48. System couldn't find the address.
Sherry Downey, Gen. Mgr. of Millennium Prop. Mgmt. requested a review by USB Admin. Subcommittee and is asking for an adjustment on water bill from leak at Rolling Ridge Apts.