Case Date:

10/5/2012

Jeff Ellington called on 9.26 to voice her frustration over something that had happened that morning. He was removing a tree that had fallen on a house on E. 11th St and the homeowner, Phil Stringfellow, had to move his car to accommodate Jeff's service truck. The homeowner had no other choice but to park on the street while the roof was being fixed, but still received a parking ticket. Jeff didn't think that was fair and said the parking enforcement officer "should have used some common sense."

Case Date:

10/5/2012

Penny Dillon (219.5445) called the night of 9.22 to complain about the loud music at Lotusfest. She said she could hear it inside her house, a mile away from downtown. She said it's "not good for the community to be put through this every year" and she doesn't care if it does bring business to the area. She asked for a call back so she could discuss the matter in depth.

Case Date:

10/5/2012

Cindy Jackson, 1416 E. Clairmont Place, called OOTM several times the week of October 1st to complain about her neighbor, Randall Floyd and his family. Ms. Jackson said they are loud and disrespectful and she believes they are harassing her and elderly residents of the neighborhood. She said she can't understand why no one is helping her deal with the problem.

Case Date:

10/4/2012

Barbara Edmonds called on 10.4.12 to complain about the lack of help she had received from the Utilities Dept. She said she was trying to find out how much her current bill was, but was put on hold for 40 minutes and different people she spoke with were rude and/or did not know how to help her.

Case Date:

10/4/2012

Diana Igo, 534 S. Hickory Drive, called on 10.3.12 to voice concern about four or five large trucks that are doing sewer work in her neighborhood. She wanted to know why the work was being done and if it had anything to do with the I69 Project.

Case Date:

10/4/2012

Rex Miller, the assistant Manager of the Player's Pub, wanted to know if help was available for local businesses that have been affected by road construction.

Case Date:

10/4/2012

Saulius Alminauskas came into OOTM on 9.28.12 to complain that BPD officers come to his residence every month "for no reason" and harass him. He said police officers had busted down his door earlier that morning and assaulted him. He plans to talk to his attorney and possibly take legal action. He lives at 604 Moss Creek Drive.

Case Date:

10/4/2012

Sonja Kelley and Dan Helms, 906 N. Monroe Street, say false reports are being filed against them to the mayor's office, the Veteran's Affairs Administration and the White House. They believe an ex co-worker of Ms. Kelley is behind the reports. They asked for a copy of an email that was sent to Mayor Kruzan regarding a puppy mill at their residence.

Case Date:

9/6/2012

I know I'm supposed to find my new account number on my new bill to log into the new system to pay my utilities bill. I've waited a couple of months now, but haven't received a new utility bill (via mail). I got my account # via Alan Schertz and will pay as much of my utility bill as I can when I get paid tomorrow, but I just wanted to let you know I'm not receiving my bill anymore. Thanks!

Case Date:

8/30/2012

When I try to submit my message, I receive the following error: No that's wrong endpoints/open311ServerUnReachable. I am trying to submit it again. Message: I have tried to be patient and have quelled the white hot rage of frustration I've felt so many times this summer. I've NOT written at least a dozen times but after spending another morning trying to get to where I NEED to be and having every street blocked off or torn up I am going to express my displeasure. I truly view the managing of this latest street project to be irresponsible. It's one thing to be good stewards of the region's resources but it is another thing entirely to cock up the city so badly that no one can get from point A to point B and to disrupt lives for such an extended period of time. Furthermore, do you know what contributes most to depression? Randomness and uncontrollability. I feel like a dog in a learned-helplessness experiment that won't end. If you absolutely had to bring the city to a halt, could you not have mitigated it by warning us, not with some 3 line blurb in the paper which many of us don't read but loudly and profusely? It should be on every billboard in town. There should be a countdown on the city square telling people when the randomness will end. There should be huge warning signs everywhere saying "WARNING: This street will be closed from this time to that." Why aren't there policemen at 4-way stops during high traffic times? Why aren't there alternate routes? If you have so damned much extra money to tear up the city then sacrifice a street or two and use the money to minimize the sense of futility. Not everyone can add an extra 20 minutes to each trip they need to make. With a little information you could have turned it into a positive instead of a negative. Many of us are dealing with life and death situations on a daily basis. Many of us have stress-filled situations with young children, elderly parents, and jobs. Our schedules are tight and our lives are stretched thin. We're not thinking communally, we're surviving. At least with information we could plan around these wonderful improvements if not celebrate the "progress". And, to further show that I'm not a total idiot, I will concede that I know nothing about what it takes to run a city. I have no idea what challenges you are facing. Maybe all my ideas are stupid from a more informed perspective but I'm trying to give you a sense of what it feels like out here in the field. This is what John Doe trying to scrape by in his every day life is feeling. There is a limbic-gut-lizard-brain unreasoned urge to first, bite my steering wheel in half and second, to vote every government official possible out of office in the next election because they are either uncaring bastards or irresponsible dolts. This pain has been going on long enough and reinforced so intensely that it is emotionally encoded in my brain. I will have to fight against the urge the next time I vote. You really don't want people blindly voting just to get you out of office. There is enough blind voting going on as it is. If this insanity is going to last much longer, tell us. Do something, please. Thank you, Don Harris