Case Date:

11/9/2019

Hi there, I was looking at our water bill for this past month and it seems to be off. For the past year our water consumption was between 2-4 thousand, and the past month and the month before they were significantly higher. Would you be able to tell me if they came out and metered it for the month of October or if that was an average? If the 6 thousand is what they actually metered then I am afraid we have a leak going on as we have definitely not used double the amount of water that we typically use.

Case Date:

12/13/2019

Missing water meter cover at entrance to drive: 1023 and 1025 S Walnut Street

Case Date:

12/17/2019

cover on water meter is not secure, could slide off

Case Date:

1/17/2020

The faucet in the kitchen sink is clogged, with very low water flow after the smart meter installation.

Case Date:

1/24/2020

The riser is damaged on our water meter pit at 1000 S. Madison. We called you guys about it several months ago (3 or 4). We were told it would be addressed asap and a CBU safety leg frame was put up over it (see attached photo). However, nothing has been done since and this is a bit of an eye sore. Will you please schedule someone to either come repair this or to just come retrieve your leg frame, as I am not happy with how it looks in my yard. Thank you in advance for your help. ~Loren Wood loren@lorenwoodbuilders.com

Case Date:

2/10/2020

My name is Jonathon Eacret and i live at 103 e southern Dr. 47401, ive been noticing that the vacant house next door to me at 113 e southern drive has water pouring from the meter into the street. This has been going on for a few weeks now and is an issue for me and my family when it freezes.

Case Date:

2/15/2020

water usage for January was 4 times any previous month. How can I get my line checked for leaks?

Case Date:

3/9/2020

Hole in utility lid with no meter. All other lids on this street have smart meters so I just want to make sure this one wasn’t vandalized

Case Date:

3/13/2020

Possible water leak at water meter location

Case Date:

3/21/2020

After our new meter was installed, there appears to be standing water around the meter. I think it should be looked at for leakage.