Website & Web Services Feedback
- Case Date:
- 7/2/2018
Some feedback for your web team: I find the city website generally to be clear, helpful, and easy to use. However, the lack of topic-specific contact information for city staff is frustrating. I don't like talking on the phone. I'd rather have things in writing. I would just like to know whom to email. But I have to guess. This--combined with weird, low-information job titles ("Rental Specialist 1," "Rental Specialist 2," "Program Manager"--those have no meaning to me as the customer of city services!) makes it frustrating to know whom to contact. Why not just make a directory that tells what important topics are in people's individual responsibilities and areas of expertise?
Website & Web Services Feedback
- Case Date:
- 8/7/2018
This web page is not working: https://bloomington.in.gov/boards/deertaskforce
I get the following error message:
The website encountered an unexpected error. Please try again later.
Other web pages about urban deer seems to be working fine.
Website & Web Services Feedback
352 S Dunn ST
- Case Date:
- 9/18/2018
At https://bloomington.in.gov/interactive/maps/parkingmap
the map shows either Residential Parking or Other Permit Required (can't tell which as the symbols are identical) on one block South and one block East of the intersection E. Smith Ave. and S. Dunn St. I don't believe this is accurate. I have not seen signs posted in this area and there are not adjoining residences. They are also not in a Zone.
Website & Web Services Feedback
3611 S Bainbridge DR
- Case Date:
- 11/10/2018
Received the attched error message when trying to access https://esuite.bloomington.in.gov/esuite.utilities
I'm using Chrome Version 70.0.3538.77 (Official Build) (64-bit)
Website & Web Services Feedback
9248 2nd St, Bloomington, Indiana, 47403
- Case Date:
- 11/11/2018
Google Chrome says your esuite for paying bills is not safe and it will not let me access it. Please update your website and make it safe to pay bills online.
Website & Web Services Feedback
501 N Morton ST
- Case Date:
- 2/22/2019
the new utilities payment website is not user friendly. I had to create a new log-in ID and pass word but how can I log-off? Also, I don't want to print the confirmation pop-up window and it seems there's no way to close it unless you just close the website. In this case, I can't tell if my account was logged off securely.
Website & Web Services Feedback
120 W 7th St, Bloomington, Indiana, 47404
- Case Date:
- 3/27/2019
before the site redesign, i remember it being easier to tell the city council meetings from the committee of the whole meetings. now both in the calendar and in the agendas page, they are both just "Common Council Meeting." also, the calendar entry for upcoming meetings should have a link to the agenda/packet, since the upcoming calendar days are prominently displayed. also, maybe the agenda/meetings page should be sorted by descending date, and not have a bunch of blank entries for meetings without documents yet? basically, in order to see the agenda we shouldn't have to go to a page and then scroll halfway down it to today's date. and we certainly shouldn't have to download the whole agenda to see if it's a committee of the whole meeting. anyways, thanks!
Website & Web Services Feedback
E University Rd, Bloomington, Indiana, 47406
- Case Date:
- 4/24/2019
The household registration page at https://webtrac.bloomington.in.gov/wbwsc/webtrac.wsc/household.html?option=add requires that a gender be selected, but only allows two genders. Please read https://uxdesign.cc/designing-forms-for-gender-diversity-and-inclusion-d8194cf1f51 on designing this kind of field better and more inclusively
Website & Web Services Feedback
- Case Date:
- 6/28/2017
Noticed HAND Department page staff footer is a bit misaligned now (same with other Departments). Was good prior. Not huge deal but thought worth mentioning. Thanks!
Website & Web Services Feedback
2815 North Walnut Street
- Case Date:
- 6/29/2017
On the Pet Adoption page, when you select a species and click "search" an error pops up and won't take you to the next page.