Water Utility Billing Problems
3508 E Morningside DR
- Case Date:
- 1/16/2004
Letter states his basement was flooded. Several days later he noticed that toilet was leaking. He turned off that water. He is claiming adjustment on bill for sewage that did not go through drain and a review by USB.
- Case Date:
- 12/17/2003
There is water flowing from the side of the apartment building onto the sidewalk and streets. The water smells like washing machine water.
Water Quality
2509 S BRADFORD CT
- Case Date:
- 10/29/2003
Customer complained about deposits in water faucets & believes it is due to a new water main installation. Deposits show up partifularly when hot water is in use.
Potholes, Other Street Repair
3845 E Tamarron DR
- Case Date:
- 9/23/2003
Ms. Brinegar stated that near the above address there is a low place in the north side of the roadway. Ms. Brinegar stated that it is simking more and more and the water collects there for long periods of time. She would like someone to take a look at this area and if you need moore inforamtion or to provide her with an update please give her a call.
Water Utility Billing Problems
1305 W 6th ST
- Case Date:
- 8/25/2003
Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.
Water Utility Billing Problems
5475 S Fairfax RD
- Case Date:
- 8/5/2003
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
Water Utility Billing Problems
4154 E Hector DR
- Case Date:
- 7/21/2003
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
- Case Date:
- 7/14/2003
ALSO FROM 521 N DUNN PROPERTY. STAGNANT WATER -BREEDING MOSQUITOS. WATER IS BEING PUMPED FROM BASEMENTS AND STANDS ON THE CITY ALLEY AND HIS PROPERTY.
Water Utility Problems
4121 W Glen Oaks DR
- Case Date:
- 7/10/2003
Has water backing up into his home. CBU was working there and he thought pipe may have burst.
Water Utility Problems
4222 W Woodlyn DR
- Case Date:
- 7/10/2003
Has water backing up into home.