Case Date:

3/26/2026

I'm sorry NOT BRITTANY but Audrey.. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I spoke with a Brittany but before I could respond she closed the case number. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/26/2026

I spoke with a Brittany but before I could respond she closed the case number. Dear Audrey Brittingham, Thank you for your response regarding Case #209518. I would like to request that someone visit the site to inspect the designated smoking area and the cigarette disposal containers. Because the apartment complex has established a permanent smoking area immediately outside this non-smoking building, violations are constant and can be observed at any time. The police have responded to this location multiple times due to fires caused by smoking. They informed me that this is a government or HAND (Housing and Neighborhood Development) issue; however, each time I report it, I am referred to a different department. Is it possible for a representative to see this firsthand without me calling the non-emergency line? Additionally, would the Health Department be able to assist, or is there another official who can verify the proximity of this smoking circle to the building? I have numerous photos available to provide as proof if needed. I look forward to your guidance on who can specifically address this ongoing safety concern. Best regards, Jessica Hanna

Case Date:

3/25/2026

Recurring flooding is affecting yards and driveways in our neighborhood, with water reaching depths up to a few feet during heavy rain events. This occurs several times per year and has resulted in property damage, including several vehicles in the neighborhood. Two culverts carry water beneath the roadway at this location. Based on observed conditions, the culverts appear to be insufficient to handle stormwater during frequent events, creating a backwater effect that causes water to pond in residential areas upstream. Previous inquiries have indicated this may be attributed to the area’s flood zone designation. However, the frequency and severity of flooding suggest this exceeds typical floodplain conditions and may indicate inadequate drainage capacity. Requesting a formal evaluation of the culvert system and overall drainage, including assessment of capacity and consideration of potential improvements.

Case Date:

4/14/2026

After battling with code my apartment building it 25 ft away with the smoking but they only moved it 25 ft away but it's still entering the 50 some windows in the back where they placed it and going in the ventilation system and I've tried contacting the Bloomington Housing Authority about it. I don't know what to do any recommendations I was told that the PHA can help enforce stricter things or even make a designated smoking area that's further than 25 ft away when I reached out to Bloomington Housing Authority I'm not too sure if I spoke with PHA they weren't very helpful I thought about contacting the health department because they can come out and see which way the wind blows and where it's drifting inside but when I looked it up I really didn't see anything to tell them about smoke issues. This place needs an inpection for so much

Case Date:

4/14/2026

I recently advocated for my apartment building smoking to be25 ft away they moved it but it's now in the back of the building where there are 50 unit windows and ventilation system and out of contact HUD and I've contacted the PHA and I don't know what to do when it's 25 feet away but that is drifting to the windows and I know that there are people that could establish stricture policies. Help

Case Date:

4/10/2026

I contacted the property manager and she said that this light could not be shielded or dimmed or adjusted for "safety". I would like to see if this is something that would constitute a light violation for the city so that it could be adjusted. I made a previous request about this light due to it shining into our bedroom window after a tree was cut down which had been blocking much of the light. Is there something that could be done?

Case Date:

4/1/2026

There is a row of storage units immediately to the south of my apartment at Brandon Ct. There is a space between the units and a fence that is supposed to be maintained by Henderson Court. As you can see by the photo (I can provide more), it appears that unhoused people use it as a place to sleep. The area is strewn with trash, and mattress/foundation, and I would suspect that drug activity is or has occurred in the space. Furthermore, several packages have been stolen off of my stoop by occupants of this space. Clearly, this poses a health and safety hazard. I ask that the City investigate the area and assess fines and other sanctions against Granite, the listed property owners or managers. In addition to clean up and possible environmental remediation, I want the area secured in such a fashion that in the future no unhoused people can reoccupy the space. The Department may also need to contact Henderson Court for erection of a fence that denies access for the length of the fence that serves as the property line between Henderson Court and Brandon Court. I would like the City

Case Date:

3/30/2026

I have filed numerous complaints. Neighbors are frustrated with this house. Using a residential neighborhood as a commercial site blocking people’s abilities to park in front of even their own houses due to the people he has coming in working on these vehicles or parking all up and down the street. All hours of the day and night getting deliveries blocking driveways for periods of time while doing pick ups or delivery. Now they’re painting vehicles outside on the street area that’s causing overspray which I’ve already caused an issue on my last car I had. They shouldn’t be spray painting anything outside with all these vehicles out here. The next complaint goes higher up whatever it is this has got to stop. They block roads with doors open all the time working on these vehicles, you can never get through or even go that way sometimes to get out of the neighborhood. It’s ridiculous. We shouldn’t have to go through this we all pay. Our mortgage is just like everyone else please rectify this situation. Neighbors have stated this guy has done this for years and no one has been able to stop him from doing it. It is a issue that needs to be addressed immediately.

Case Date:

5/1/2026

My son is a player at BHSN and a paying member of the Cascades golf course (as required in order for him to play here during the golf season). Last week his team had a match at the golf course. Tee time was 315 and the boys were required to be off the course by 530 in order for league play. My parents came to watch him play. My parents are 69 and 74 and my dad is on dialysis with 4 blockages in his heart. He OBVIOUSLY cannot walk a golf course. My mother had contacted the course the day before to see if they could reserve a cart and was told ‘you don’t need to reserve one, it will be no problem just come in and get one and it will be $16’. On the day of the match, she showed up and went inside to get a cart and was told by the people working that day that there were no carts available because they had league that night. My mom then asked about what she was told the day before and the gentleman working the counter said ‘we don’t rent carts for high school matches. Sorry’. Sherie. Explained that my dad was a dialysis patient and unable to walk the course and he again said ‘sorry’ and dismissed her. The picture I have attached shows where all the carts were lined up at 515 when we came off the course. There were carts that were lined up in front of the clubhouse the whole time the boys were playing waiting for the league - which again DID NOT START until after the boys were off the course. There were carts available but they would not rent them but rather let them sit there for over 2 hours waiting for league players to arrive. We have been notified by the coach that this may be a “new” expectation from the course from here on out as they had changed the rules without discussing this with the high school. This is a CITY OWNED COURSE therefore there should be an expectation that the course is expected to follow the American Disability Act legislation. Players of any age can play golf whether they can walk the course or not. This is unacceptable and a complete disregard for ADA legislation which are federal laws - not local. We were not asking for anything for free. We understood we would be paying for a cart but the fact that multiple carts sat there for hours not being used but not available to someone with an obvious disability is not only morally unacceptable but appears it may be illegal as well. This is blatant discrimination against someone with a disability. In addition, my son is a paying member of this club yet I am Now being told that we can not even practice on this course as we have in previous years. This is unacceptable in multiple ways. I expect a response