Blocked Sidewalk
3834 E Moores PIKE
- Case Date:
- 10/4/2025
sidewalk is blocked along this stretch in a few places by overgrown bushes and ornamental grass. on the corner, the bushes are the responsibility of whoever owns the utility boxes they hide, along the road it's the houses behind the hedge.
Water Utility Billing Problems
503 W Hoosier Ct Ave
- Case Date:
- 11/17/2025
We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship.
At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control.
Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to:
$250 for August
$936 for September
$922 for October
We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution.
To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment.
Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford.
We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.
- Case Date:
- 10/17/2025
Hi, I requested the removal of a tree near my house and was hoping for an update, that was ticket #203710. Thanks!!
Traffic Related Complaints
528 S Highland AVE
- Case Date:
- 10/16/2025
At the S Highland / E 2nd St 4 way intersection I have within one week noticed four vehicles that have not obeyd the STOP signs on E 2nd street going east and west. Maybe the big tree in the north east corner needs to be trimmed a little? Or put up a pre warning sign of an upcoming four way STOP?
Excessive Growth
108 S Maple ST
- Case Date:
- 10/13/2025
Excessive growth blocking sidewalk on both sides of the street
Traffic Suggestions
310 S Wilmington CT
- Case Date:
- 10/10/2025
Need street-surface traffic direction arrows painted in the 2 lanes of S. Clarizz heading north. I have seen people make the right-hand lane into a left-hand turn onto East 3rd St.
Please see pic of suggested arrows. The yellow marks are the direction available besides a right turn. Tx!
Traffic Related Complaints
Rogers St & Hillside Dr @ Community Kitchen
- Case Date:
- 10/7/2025
Construction project that was set to begin 8/20/25 started out of nowhere on 10/6/25, putting Rogers to northbound traffic only. If you do try to go northbound, there is to be a flagger at the Novo Nordisk entrance, but this morning there was not one. Traffic backed up going northbound, and traffic was still coming southbound. Thus, things were at a standstill as there was no flagger from Crider & Crider (company logo I noticed on trucks) to direct traffic. Would like to know when this project will last as it didn't start on time and there was no notice that the southbound lane would be completely closed, even to those of us who live in the area.
Abandoned Vehicle
703 W 7th ST
- Case Date:
- 10/27/2025
These abandoned non functioning cars continue to be an issue since my last report.There are now6-7 cars parked in the backyard and the drive way. My attached photo is of a derby car that he worked on usually at night. Between the noise and the junk we have had enough.
Traffic Suggestions
916 E Grimes LN
- Case Date:
- 9/21/2025
Vehicles driving east on Grimes often stop in the middle of the road (rather than in their "lane") at the stop sign at Woodlawn. This makes it impossible to turn onto Grimes from Woodlawn until they have moved on, leading to difficult and unpredictable traffic situations. Would it be possible to put a center line here on Grimes, just for the intersection and the approach to it? To encourage drivers on Grimes to be in their lane when they stop at the intersection.
- Case Date:
- 7/14/2025
Kinser Flats 1610 north Kinser Pike residents are trespassing on 441 West Gourley Pike. Leaving trash, needles, excrement' clothes. When asked to leave, they often get combative. It is not even safe to walk outside D/T needles, human waste and belligerent people. They have also done damage to the building. they have attempted to break in, cracking windows and tearing apart air conditioner units.