Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.

Case Date:

3/31/2020

Do you are you hospital being built in Bloomington is putting its workers, their families and your city at risk every single day! They have no program in place to stop the virus from bringing brought on to their campus. They have no social distancing. They can’t keep hand sanitizer in the handwashing stations at the Porta Johns. For a while they had someone who was urinating in the hand sanitizer bottles after emptying them on a daily basis. Now they just steal them. There are 450+ people that come in to that job site on a daily basis from all over Indiana Kentucky Ohio Tennessee and they all are scared and you know that it is just a matter of time until one of them or more brings that virus into the community. Not only is it going to spread like wild fire through the worksite, it will spread through your community because they get gas and groceries and drive through and they interact all throughout your community. Are you health does not care about these workers or their safety. My significant other is a manager out there and does not have the choice to just walk away. The heartbreak that I see on a daily basis because of the worry is cement. Tonight we spent sucking washcloths both the dollar general and bleach and putting them in baggies so that there would be a way for all the workers to wipe down surfaces and have something to wipe their hands with to sanitize them. That’s the little bit that we are doing to try to keep them safe because are you help isn’t. We have been waiting for their plan for over a month on what they are going to do and we are still waiting! Please force them to shut that worksite down for a couple of months until this spike is over! Save our families save your community and save thousands of lives in the process through not having it spread through yours or dozens of other communities that these people go home to. PLEASE I’m begging you for help. This is life and death. I’m not ready to lose my mate yet. It’s not fair to have to make a choice between a lifetime career and the life of your family. I’m terrified that it’s going to come into my life...my home and take everything I love. Or maybe it’ll take me. And for what? A building that isn’t going to be done for 16 months!? Maybe if it was going to be done in a month I could see it. If there was a chance that it could be done and help to save lives but it won’t. There is no way that it can help with this battle so don’t make it make this any worse please! Thank you for your time and consideration. I attached a picture of the baggies of washcloths that we made tonight and attempt to keep our workers safe tomorrow. God bless you and your family and please stay safe and be well.

Case Date:

5/13/2024

I was just walking at the intersection of Kirkwood and Grant and came upon a woman who had just tripped on an uneven sidewalk and hit her head on the sidewalk. She was bleeding from her brow. Two men were tending to her injury. I bystander sitting on the bench a few feet away told me what he’d seen, that she was walking east on Kirkwood, looked ahead of her for a second, and tripped over the uneven sidewalk. The lip is sticking up right next to a very small utility manhole-type thing. I have two more photos I took right away. This is of her blood spattered on the pavement. Can this uneven sidewalk please be repaired? It is clearly a hazard and would have to be problematic for anyone using a wheelchair there as well. Thank you.

Case Date:

4/21/2024

There's a bike share bike abandoned at the corner of Winslow and Piccadilly

Case Date:

10/6/2023

Hole opened up on street. May be related to water main replacement

Case Date:

5/24/2023

Sidewalk covered in mud and gravel from poor drainage

Case Date:

6/14/2019

Resident reports persistent speeding and disregard for stop signs on East Blue Ridge Drive in a neighborhood setting and requests increased police patrols in the area.

Case Date:

6/8/2023

I am writing to bring your attention to an urgent matter regarding an unusually high water bill that I have received. My name is Kumar Vinayak, and I am a resident in the Bloomington area. I hope that you can assist me in resolving this issue promptly. Upon reviewing my recent bills, I have noticed a significant discrepancy in the water consumption. In the month of April, the recorded consumption was approximately 30 gallons, while in May, it unexpectedly increased to 35 gallons. These figures are undoubtedly incorrect, as such a volume of water cannot be reasonably consumed by a single individual. To address this concern, we immediately contacted our leasing office, as we suspected a possible emergency situation or water leakage within our house. They promptly responded by inspecting the property thoroughly but found no signs of any leaks or abnormal water usage. This observation leads us to believe that the issue may lie with the meter or its readings, as it seems to be continuously running even when the house is unoccupied. Given our status as students, it is financially burdensome for us to pay the exorbitant amount of approximately $1000 for water alone. This kind of billing discrepancy is highly abnormal, as it greatly surpasses our electricity bill, which amounts to approximately $100 per month. I kindly request your immediate attention to this matter and urge you to investigate the issue thoroughly. I have attached a copy of the bill for your reference. I believe it is essential to rectify this situation as soon as possible to avoid any further financial strain on our part. I appreciate your understanding and assistance in resolving this matter swiftly. Please keep me informed of any progress made in investigating and rectifying the issue. I can be reached at the email address provided in this communication or my flatmate's contact number, +1 (812) 360-0848 (as I am outside Bloomington).

Case Date:

6/8/2023

Dear Bloomington Utilities, I am writing to bring your attention to an urgent matter regarding an unusually high water bill that I have received. My name is Kumar Vinayak, and I am a resident at 3220 E John Hinkle Pl, Apt D, Bloomington, IN, 47408. I hope that you can assist me in resolving this issue promptly. Upon reviewing my recent bills, I have noticed a significant discrepancy in the water consumption. In the month of April, the recorded consumption was approximately 30 gallons, while in May, it unexpectedly increased to 35 gallons. These figures are undoubtedly incorrect, as such a volume of water cannot be reasonably consumed by a single individual. To address this concern, we immediately contacted our leasing office, as we suspected a possible emergency situation or water leakage within our house. They promptly responded by inspecting the property thoroughly but found no signs of any leaks or abnormal water usage. This observation leads us to believe that the issue may lie with the meter or its readings, as it seems to be continuously running even when the house is unoccupied. Given our status as students, it is financially burdensome for us to pay the exorbitant amount of approximately $1000 for water alone. This kind of billing discrepancy is highly abnormal, as it greatly surpasses our electricity bill, which amounts to approximately $100 per month. I kindly request your immediate attention to this matter and urge you to investigate the issue thoroughly. I have attached a copy of the bill for your reference. I believe it is essential to rectify this situation as soon as possible to avoid any further financial strain on our part. I appreciate your understanding and assistance in resolving this matter swiftly. Please keep me informed of any progress made in investigating and rectifying the issue. I can be reached at the email address provided in this communication or my flatmate's contact number,+1 (812) 360-0848(as I am outside Bloomington). Thank you for your prompt attention to this matter. Yours sincerely, Kumar Vinayak

Case Date:

5/30/2024

This is a photo of a storm water drain which has a visible cable present. This is not a request for action, just making you aware