Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

7/2/2024

There are several spots along the Rail Trail (dirt/gravel section of the B-Line) where dirt has been dug up across the full width of the trail to build impromptu bike jumps. This has resulted is trip hazards and an uneven trail surface. I counted 2 spots where his had occurred during my visit yesterday. Can someone review and hopefully correct this please?

Case Date:

6/6/2024

On my way to work this morning I was almost hit by a vehicle that did not stop at the stop sign by the Boys and Girls Club on W 12th St. They drove right through the sign. I was able to get the vehicle's license plate, but I'm not sure if that should be included in this, or if I should provide that to someone if I am contacted. After this incident, I feel like a police presence should be at this stop sign in the morning. There are kids and adults that are constantly walking around this area, and I do not want anyone to get hit because someone is blowing through stop signs.

Case Date:

2/11/2024

The stretch of Hillside between High and Henderson is dangerous for all modes of transportation - there is no safe place to make a left-hand turn from any intersection north or south, especially at rush hours. At least one or more signals and/or 4way stops are needed. Please don't wait for accidents to happen to address the problem. thank you

Case Date:

5/15/2024

broken sidewalk and missing curb

Case Date:

7/12/2024

An Airbnb, located at 723 W Allen St., is claiming city property as private property. The land on the west end of the park located at 1126 S Fairview St., is being rented out as a parking lot and used to store vehicles, dog kennel etc. Altercations have occurred when children and dog walkers attempt to access the area as the adjacent property owner claims that it is theirs because they maintain it (mowed the grass). The neighborhood would like to see this green space no longer rented out and used for personal storage of one individual.

Case Date:

10/18/2022

Homeless encampment in the woods on what I can only gather is public land but I'm not sure if someone owns it. They have completely trashed the area in and around these woods. They do drugs, are loud and dangerous. They have a bunch of cars and trash on N Summit close to the woods they stay in. There is trash all around the vehicles. I don't think they should be allowed to trash the neighborhood and cause issues.

Case Date:

7/8/2024

Please inspect the tree behind the New Hope dumpster that is on Park District strip of land. The tree is severally leaning and resting against another. It might be compromised due to last weeks storm. It might have been responsible for a smashed car windshield. If not there is some dead branches that are a risk to the New Hope staff and client parking on the North side of the property.

Case Date:

4/3/2023

Sewer is backing up into the basement of the home. The plumber ran 100 ft of sewer cable through the basement cleanout. Pulled back wipes and roots. Line not open. Tested line by flushing toilet and running kitchen sink. Line tested bad. There’s only 55 ft from basement drain to middle of the street. Plumber ran 100ft of Sewer cable without meeting obstruction.

Case Date:

6/14/2024

Homeless sleeping on the square and have been for several weeks