Case Date:

6/29/2025

Severe flooding occurred again tonight, June 29, 2025, worse than any prior event here since we moved here 4 years ago. Water rose rapidly and reached homes well beyond the creek. The creek now flows over the entire road southward. I had to warn neighbors up to three houses away to move their cars. I believe the house across the street has flooded. A neighbor called the city Friday (two days ago) asking for culvert clearing, but no one came. No progress has been shared on the engineering case either, despite past assurances. This is a FEMA floodplain, and repeated failures to maintain infrastructure are now causing widespread risk. Photo attached. More documentation available.

Case Date:

6/30/2025

Serious flash flooding in our neighborhood last night. At least 7 residential lots were affected on W Allen (6 north side of the street, 1 south side) directly west of the drainage creek that runs alongside Patterson. This has been an issue for several years, but is happening with increased frequency and severity. I've owned my house since 2012 and experienced 1 instance through 2019. Since then we've had floods covering much of my front yard at least twice a year. Last night was the 3rd instance this year and the worst I've seen. Water level reached my knees while on the sidewalk. Earlier this year, one neighbor's car was totaled due to flooding. Another had water rise up above floor level in their house a couple years ago. Previous attempts to clear brush, debris, and small blockages in the creek have had no impact. Rain garden bump outs were installed on Allen. They seem to have no impact as they run east up Allen whereas the source of flooding is the creek to the west. Utilities staff working on our block in the past have suggested culverts were too small to handle water flow. Reading the 2022 stormwater master plan, I wonder if installing a detention pond nearby might help. Instead of attaching photos, here's a video link taken at the peak of flooding last night: https://www.dropbox.com/scl/fi/q84v292p5nk4e2a6dnqo4/Video-Jun-29-2025-9-46-38-PM.mov?rlkey=aouaax4cfgu6nnr8pvieuterj&st=o88w184x&dl=0

Case Date:

7/1/2025

Excessive water from drainage creek has engulfed vehicles and properties caused by improper size culvert and drainage path South of address.

Case Date:

4/22/2019

Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.

Case Date:

7/16/2019

There is an old boat parked at 1313 South Madison Street. The last time this boat was registered to be on the lake was 2009. It has not moved since. The issue is that in addition to being an eyesore, it collects water and produces tons of mosquitos. We have asked the city to take care of this before but the neighbor said it was for sale, placed - a blank - for sale sign on it and it has continued to sit.

Case Date:

8/11/2017

I have no running water

Case Date:

9/8/2022

Terrible water taste affecting our business

Case Date:

1/24/2020

The riser is damaged on our water meter pit at 1000 S. Madison. We called you guys about it several months ago (3 or 4). We were told it would be addressed asap and a CBU safety leg frame was put up over it (see attached photo). However, nothing has been done since and this is a bit of an eye sore. Will you please schedule someone to either come repair this or to just come retrieve your leg frame, as I am not happy with how it looks in my yard. Thank you in advance for your help. ~Loren Wood loren@lorenwoodbuilders.com

Case Date:

3/2/2020

1310 Multiple (~10) painted tires piled in the yard. There is an ordinance to prevent this due to the toxins released into our water system by decaying tires.

Case Date:

3/2/2021

Homeless camp with massive amounts of waste / garbage. Unsafe for the homeless and unsafe for ground water and nearby stream. Please address asap.