Case Date:

11/9/2019

Hi there, I was looking at our water bill for this past month and it seems to be off. For the past year our water consumption was between 2-4 thousand, and the past month and the month before they were significantly higher. Would you be able to tell me if they came out and metered it for the month of October or if that was an average? If the 6 thousand is what they actually metered then I am afraid we have a leak going on as we have definitely not used double the amount of water that we typically use.

Case Date:

11/4/2019

Water was coming up around the new cover installed (City water line) near our front yard- not sure if there is a leak but the neighbor came over to tell us about it last evening when she was walking her dog. 818 Estate Drive in Clear Creek Estates

Case Date:

10/18/2019

After installing the smart water meter CBU nor their contracted service provider left notification on our door that installation had occurred. On Monday of this week, CBU dug around the meter and within hours several water issues were present in our home. Debris in our drinking water (again not notified of work done, w tag on our door) seal blown off our dishwasher pump rendering it useless, and water saturating our carpet in the Living room. All occurring within hours of CBU being around the meter and digging. We have contacted and spoken with both contracted service personnel as well as the meter dept at CBU. We are currently in communication with assistant director. Today a service meter technician came to our property to take pics and "plugged" the smart meter back in to a housing that it had come undone from as per Ken Johnson. Again, we were home, the meter was handled and no courtesy knock or paper notice was put on our door . This is unacceptable as we had just been on the phone with CBU sharing our concerns. CBU Protocol has not been followed, drinking water was not safe guarded for my family, digging around a meter with no courtesy tag left on the door, meters installed with no courtesy tag left on the door including notice to flush the system or # to contact if there were issues, meter equipment not "plugged in" as per Johnson, and water leaks in our home which now require jack hammering into the slab. This is a deep concern of water safety, CBU Protocol disregarded, and extensive repair cost (3k or more). Mike Colliver (317)590-0115

Case Date:

10/14/2019

I live at 505 E Dixie St and we are without water this morning. Any idea when water service will be restored?

Case Date:

10/6/2019

My bill does not seem correct. I have gone through the past year of bills and the water usage and the wastewater usage have always been equal. This month it it showing my water usage as being 7, which is much higher than normal, normally a 3, and the wastewater usage is still at a 3. Is there a way to find out if this is correct or not? Doesn't seem right to me.

Case Date:

10/1/2019

The water pressure is really low.

Case Date:

9/20/2019

This sinkhole has been a problem for almost a year. The water dept referred it to sewer in the early Spring but no action has been taken and it is getting worse.

Case Date:

9/17/2019

No water

Case Date:

9/17/2019

There is no water at our home at this time. 4720 So Old St Rd 37

Case Date:

9/15/2019

The water isn't working at 836 s Henderson st.