closed #103154
Water Utility Problems
MOORES PIKE
- Case Date:
- 6/18/2003
valve packing is leaking on water main (repaired)
valve packing is leaking on water main (repaired)
ran over water meter broke cap
Customer requests an emergency water shutoff.
TURN WATER ON AFTER HOURS.
REQUESTED WATER METER TO BE SHUT OFF AFTER HOURS. HAD LEAK THEY BELIEVED TO BE IN THE METER ITSELF. THE LEAK TURNED OUT TO BE APPROXIMATELY 2' FROM THE METER ON THEIR SIDE. WAS BILLED $54.00 AFTER HOUR FEE.
Dr. Colfield called to say that his mother lives at this address and has had a plumber out to see about her sewer which was backing up. Roto Rooter plumbers advised her that the line was broken in several places and probably was broken when the city installed the water main on Henderson St.
Has water backing up into his home. CBU was working there and he thought pipe may have burst.
Has water backing up into home.
ALSO FROM 521 N DUNN PROPERTY. STAGNANT WATER -BREEDING MOSQUITOS. WATER IS BEING PUMPED FROM BASEMENTS AND STANDS ON THE CITY ALLEY AND HIS PROPERTY.
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.