Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

8/8/2003

A man flagged me down to tell me that there is a lid/cap labeled water that sticks up a couple of inches at the corner of Park Square Dr and Sunset Ave. Doesn't appear to be correct size. Potential hazard.

Case Date:

8/8/2003

A man flagged me down to tell me that there is a lid/cap labeled water that sticks up a couple of inches at the corner of Park Square Dr and Sunset Ave. Doesn't appear to be correct size. Potential hazard.

Case Date:

8/12/2003

HIGH GRASS; JUNK PILED 30 FT HIGH IN BACK OF HOUSE. HAS TARPS ON IT AND WATER POOLS AND THERE ARE MOSQUITOS ALL OVER. HAS ALSO SEEN RATS.

Case Date:

8/25/2003

Customer does not feel her water bill could be $68.76 for 1 month. She would like her account reviewed by USB Subcommittee.

Case Date:

9/4/2003

Customer called to notify us of water coming up out of meter pit.

Case Date:

9/23/2003

Ms. Brinegar stated that near the above address there is a low place in the north side of the roadway. Ms. Brinegar stated that it is simking more and more and the water collects there for long periods of time. She would like someone to take a look at this area and if you need moore inforamtion or to provide her with an update please give her a call.

Case Date:

10/29/2003

Customer complained about deposits in water faucets & believes it is due to a new water main installation. Deposits show up partifularly when hot water is in use.

Case Date:

12/17/2003

There is water flowing from the side of the apartment building onto the sidewalk and streets. The water smells like washing machine water.

Case Date:

1/16/2004

Letter states that water line broke and was damaging her property. Even though water line was not on her property, she repaired the problem and is now requesting reimbursement for the repair bill.