Case Date:

1/17/2023

There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.

Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

12/6/2023

I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.

Case Date:

10/15/2018

Water quality change after city changed water system recently; both my roommate and I have been having problems with our skin. We are over by Lincoln and 10th street

Case Date:

10/15/2018

Hi, My roommate and I have been experiencing skin problems (i.e. dryness, flaking and a lot of sudden acne when we both have never had acne) for the past couple weeks and we have ruled out any other changes we have made. We were notified by our landlord that the city of Bloomington was making changes in the water system, and when we went home out of state for a week, the skin problems resolved. Thank you for your time!

Case Date:

1/21/2020

The water is coming out of our tap milky white. It smells like wet gravel and dirt. It has been this way since 1/17

Case Date:

3/6/2020

My water was brown when I came home from work yesterday afternoon. Was a water main flushed in the area? I live in Fritz Terrace.

Case Date:

3/9/2020

Water is brown

Case Date:

6/8/2020

I've got a trickle of water running into my back yard. It seems to be coming from the SW corner of our lot. I wonder if there is another problem with the water main back there. It seems to be coming from underground. Given the amount of rain that we've had over the past several days, this shouldn't be happening.

Case Date:

7/7/2020

Having visited the county government offices at the showers building recently I am shocked at the water quality. I had taken a drink from a water fountain and it was so bad. There is a bad chemical taste and it even smells weird. I hope this isn't what we expect the county workers to be drinking because I fear they could get sick from drinking it. I was just a visitor to the busing that took a drink from the water fountain. I couldn't imagine working in a building that has unsafe drinking water.