Case Date:

8/30/2017

Water is not cold - it is warm or hot.

Case Date:

8/15/2017

There is standing water in the storm drain directly to the north of 1308 S Palmer's driveway. It has not rained in over a week, so I that assume the drain is clogged. Attached photo is the reflection in the water when looking down into drain.

Case Date:

8/10/2017

Us and our neighbor are experiencing a lot of air in our water lines the last two days.

Case Date:

8/1/2017

We would like to request that our company, Superior Tank Company, Inc., be added to your bidders list for any upcoming water storage tank/silo projects. If we can be of further assistance, please do not hesitate to contact us. Superior Tank Company, Inc. is a full service tank company specializing in inspecting, cleaning, painting, repairing and dismantling water storage tanks and silos. We take special care in keeping you in compliance with OSHA, NFPA, and AWWA.

Case Date:

7/28/2017

On E second Street parallel to the footbridge near Anita there is a water meter cover that has not been raised to the level of the street which makes it feel like you are driving over a pothole.

Case Date:

7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!

Case Date:

7/19/2017

I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.

Case Date:

7/18/2017

Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States. My account number was 49236-012 I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex) I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023 Date: 6/14/2017 4:28:10 AM) But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill), so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it? Thanks.

Case Date:

7/10/2017

The lid to our water meter is not bolted down. while mowing last week, i stepped on the lid while turning the mower around and nearly fell in because it's not attached and was laying on top of the canister crooked. it appears to be very rusty. Please have someone check into this. I don't want the lid just sitting there unbolted. it's dangerous when someone steps on it the way it currently is.

Case Date:

7/6/2017

We own a house located at 1222 S Stull Ave. There is a very large drop off from the street to the yard area due to erosion and water flow. It is very difficult to park a car along the side of the street. I see where other adjacent property owners must have experienced a similar issue in the past and the area has been filled in with asphalt. Is this something the street department can review and advise on options? Thanks and please advise.