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City of Bloomington, Indiana

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closed #161713

Water Utility Problems

200 East Martha Street

Case Date:
11/1/2017

I've been waiting FOUR MONTHS (since July) for the city to move my water meter and connect my new water line to the new water main. The city told me that I needed to do this, and I've spent thousands of dollars to do it. Now it's almost winter. I keeping calling periodically, but nothing gets done.

closed #161695

Drainage or Runoff

Case Date:
10/28/2017

on the side of the square that has the restaurants king-dough and the owlery, at the alley in the middle of the block, there is a constant little stream of water going out onto where pedestrians are walking on the sidewalk, so there's a leak somewhere. i have noticed this for several months, & with winter soon, it will freeze & be a hazard for slip&falls. thanks

closed #161693

City Performance

Case Date:
10/27/2017

I want to let management know what a great employee Debbie Miller is. We recently had our well water tested at the Dillman Lab and she assisted us with the process. She was so helpful and friendly, a great person to be representing Bloomington!

closed #161650

Sewer Problems (Storm Sewers)

Case Date:
10/24/2017

Our community has a broken storm drain that needs repair. It is located at the end of W. 12th St cul-de-sac and is supposed to run down the hill on city property between mine and my neighbors houses to N. Orris Dr through underground pipes. However, it just sprays out near the top of the hill from a broken pipe down the rocky hillside and through the dirt and straw (recently put there by the city (Adam Wason after the stairs and path were removed), creating a mess. Furthermore, a lot of that polluted water floods mine and my neighbors properties. Due to the lack of rain, this has not become a big issue but since we are moving into a wetter season, we are driven to get this problem resolved ASAP.

closed #161587

Water Utility Problems

Case Date:
10/17/2017

The manhole cover to my water thing in the backyard is open. My dog almost fell in. Please fix this. My address is 1812 S. High St.

closed #161581

Website & Web Services Feedback

Case Date:
10/16/2017

I have been trying to pay water bill online for quite some time today and every time I do it says runtime error. This has occurred on two laptops and a cellphone, wifi and cellular data. I will check again tomorrow but I wanted to bring this issue to someone's attention. Thank you.

closed #161564

Blocked Street

1002 E Atwater AVE

Case Date:
10/16/2017

Sat. morning I woke up to see the outline of an RV in the alley. When I went to take the photo, there was another car behind it, which subsequently moved. I was told by my neighbor that the RV had arrived Fri. night. As I was taking a photo, the owner came out and I informed him that he should move his car because it was in the public alley. He looked at me like I was insane, and then asked why. I also said he was parked next to my fence, where there is a large sign that says "No Trespassing," put up on the advice of Officer Dilts of the BPD. He then proceeded to spit out his toothpaste and water from his mouth onto the green area near the fence under the aforementioned sign. I do not know whether this green area is my property or the public alley, which is one reason we have been requesting that the City demarcate the public alley. I was also appalled by the nastiness. he remained parked in the alley until Sunday afternoon. I am asking for relief from the nonstop use of the public alley as the private backyard of this illegal frat (see Planning for their "Cease to function as a frat" NOV, which was sent twice to them with a final date of "by October 10, 2017." As is obvious from all the various Ureports I have written, most of their illegal parking occurs when no one is available at Parking. And when someone does come, the cars are not ticketed. I believe that only fines will discourage this constant viavai of cars and RVs. In addition to the fear that my fence would be damaged, the RV was hooked up to the house so that there was a motor/generator? going constantly and making constant noise. I am asking for you to come up with a solution to the private use of this public alley - a No Parking sign with towing and ticketing promised, or to vacate the alley so that the illegal frat can have their half to use as they please and we the homeowners at 1003 and 1005 E. Hunter may have our half to use as we please.

closed #161562

Water Utility Billing Problems

512 E 15th ST

Case Date:
10/15/2017

My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.

closed #161494

Water Utility Billing Problems

Case Date:
10/10/2017

To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.

closed #161493

Water Utility Billing Problems

Case Date:
10/10/2017

my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.