Water Utility Problems
425 E Kirkwood AVE
- Case Date:
- 1/17/2022
This building has a water leak in the main supply in the pit in front of the building. It is has been reported by fire inspection company while looking into repair of their line. It is believed to be before the meter and on the city side.
Utilities Construction
431 E 10th St, Bloomington, IN 47408, USA
- Case Date:
- 4/11/2024
Small (~7" diameter) metal access cover (valve down there?) labeled "Water" in the middle of 10th street on the east side of the intersection with Dunn is damaged, completely missing the central portion of the lid and creating a hazard if someone steps in it or a small animal falls in. There is also another one with nearly an identical problem (or completely missing) about 50 feet west at the intersection of 10th and a funny little road named "Prow".
Water Utility Problems
4535 W Woodyard RD
- Case Date:
- 1/26/2025
Water leaking underground between meter to house.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Sewer Problems (Sanitary Sewers)
505 S Swain AVE
- Case Date:
- 8/16/2024
City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.
Drainage or Runoff
507 E Lakewood DR
- Case Date:
- 3/21/2023
As can be seen in the photo there are three dry creek beds (swales) feeding the area where the runoff water is pooling during a heavy rain fall. Cause of the pooling is the drain through a small ridge is eroded and clogged up. City needs to remedy this issue.
Sewer Problems (Sanitary Sewers)
544 S Lincoln ST
- Case Date:
- 12/2/2022
Loud noise being emitted through the water line and through the apartment building. Staff noted coming from main line. Not sure if there has been work in the area recently and air in the system.
Thank you
Sewer Problems (Sanitary Sewers)
601 N Summit ST
- Case Date:
- 9/17/2023
How can I find out where my water meter is? We don’t see one in our yard and there isn’t anything about it on my portal page. Many thanks!
Water Utility Problems
611 W Clover TER
- Case Date:
- 11/18/2024
There is a significant water leak in the street in front of my driveway and mailbox. It has been reported more than once and is getting worse. This needs to be fixed before freezing weather! Utilities has been out here about a month ago so you know about it. Our water meter is about 30feet to the north in our yard behind red bush in picture
Water Utility Problems
611 W Clover TER
- Case Date:
- 11/26/2024
regarding previous report #199397 Nothing has been done about this water leak. The temperatures are below freezing and I will now have a large area of ice in front of my driveway and mailbox. attached is a picture taken today. Please contact me.