Case Date:

12/1/2022

The company that came out to install new fiber hit my water line yesterday during the day. When I came home from work I noticed all the trucks from City of Bloomington working on it. I talk to them and they said they will need to shut off my water for a few hours while it got fixed, and then to run my tub for about 5 minutes and it should all be fine. I left until this morning and went to run my tub and get my water back to normal. I have water coming out of my taps, but there is no pressure and I have no information about what happened or if it has been fixed. Please get back to me ASAP as I can not bath or wash anything in my house. I would also very much like to know the company that is in charge of digging for this new fiber as they have left a mess all over my neighborhood. Thank you very much, Nick

Case Date:

8/28/2023

I heard my sump pump running and went down into my basement to find water had accumulated in the southeast corner. This is in the vicinity where water would be piped into my home. I checked my water heater which is in that area of my basement (installed last December) and it doesn't appear to be leaking. I'm wondering if there's a leak underground somewhere.

Case Date:

11/18/2023

On W. 2nd going west just past Rolling Ridge stop light, their is water that continually runs water onto roadway. Probably been going on for a few years now. As it gets cold it freezes and is a safety hazard

Case Date:

11/30/2023

We have a loss of water pressure, down about 60%, and wonder if the city is experiencing issues.

Case Date:

12/12/2023

I noticed tonight that water is really spouting up out of the sidewalk at the southwest corner of Kirkwood & Washington; it appears to be coming from a small iron plate in the sidewalk that looks like the old style in-ground water meter, but it's smaller than those in front of homes. Just FYI.

Case Date:

12/12/2023

Water main break at w 17th st by storage units. Looks like fiber installation caused it. Will they be fined for this?

Case Date:

12/14/2023

Hello, For several months now I have noticed a large wet patch on the side of W. Bloomfield Rd in between the entrance to the Twin Lakes Rec Center and the entrance to the lower ball field. The water overflows onto the the west-bound lane of W. Bloomfield Rd as it runs down the hill. The fact that the area never dries up makes me think some sort of water line may be leaking. I just wanted to bring it to your attention because when winter really sets in I am concerned that west-bound lane will be a sheet of ice. Thanks for your time. Thanks, Matt

Case Date:

12/21/2023

900 and 1000 block South High Street Water running down the street, where fiber optic cable is being installed

Case Date:

12/26/2023

i am located in prosoect hill. my water out of the faucet smells like septic.

Case Date:

1/2/2024

Despite the visit from the recycling crew, regrettably, they did not empty my can. I am struggling to comprehend their refusal to collect it, even if it does not meet their criteria for fullness. Unfortunately, I could not find any information on the website regarding the required level of fill for bin collection. Furthermore, the representative I spoke to on the phone in early December acknowledged the need for emptying but continued to defend their reasoning. It is disheartening to pay for this service through my water bill and have a designated recycling can, only to find it left unemptied. Regardless of its level of occupancy, I believe it should be emptied completely. It is frustrating to have it sit around, solely because they are unwilling to empty it due to their perception of insufficient filling.