Case Date:

1/31/2023

Sewer water is coming up through my basement floor drain due likely to a blockage somewhere in the sewer pipe line.

Case Date:

6/8/2023

Dear Bloomington Utilities, I am writing to bring your attention to an urgent matter regarding an unusually high water bill that I have received. My name is Kumar Vinayak, and I am a resident at 3220 E John Hinkle Pl, Apt D, Bloomington, IN, 47408. I hope that you can assist me in resolving this issue promptly. Upon reviewing my recent bills, I have noticed a significant discrepancy in the water consumption. In the month of April, the recorded consumption was approximately 30 gallons, while in May, it unexpectedly increased to 35 gallons. These figures are undoubtedly incorrect, as such a volume of water cannot be reasonably consumed by a single individual. To address this concern, we immediately contacted our leasing office, as we suspected a possible emergency situation or water leakage within our house. They promptly responded by inspecting the property thoroughly but found no signs of any leaks or abnormal water usage. This observation leads us to believe that the issue may lie with the meter or its readings, as it seems to be continuously running even when the house is unoccupied. Given our status as students, it is financially burdensome for us to pay the exorbitant amount of approximately $1000 for water alone. This kind of billing discrepancy is highly abnormal, as it greatly surpasses our electricity bill, which amounts to approximately $100 per month. I kindly request your immediate attention to this matter and urge you to investigate the issue thoroughly. I have attached a copy of the bill for your reference. I believe it is essential to rectify this situation as soon as possible to avoid any further financial strain on our part. I appreciate your understanding and assistance in resolving this matter swiftly. Please keep me informed of any progress made in investigating and rectifying the issue. I can be reached at the email address provided in this communication or my flatmate's contact number,+1 (812) 360-0848(as I am outside Bloomington). Thank you for your prompt attention to this matter. Yours sincerely, Kumar Vinayak

Case Date:

6/8/2023

I am writing to bring your attention to an urgent matter regarding an unusually high water bill that I have received. My name is Kumar Vinayak, and I am a resident in the Bloomington area. I hope that you can assist me in resolving this issue promptly. Upon reviewing my recent bills, I have noticed a significant discrepancy in the water consumption. In the month of April, the recorded consumption was approximately 30 gallons, while in May, it unexpectedly increased to 35 gallons. These figures are undoubtedly incorrect, as such a volume of water cannot be reasonably consumed by a single individual. To address this concern, we immediately contacted our leasing office, as we suspected a possible emergency situation or water leakage within our house. They promptly responded by inspecting the property thoroughly but found no signs of any leaks or abnormal water usage. This observation leads us to believe that the issue may lie with the meter or its readings, as it seems to be continuously running even when the house is unoccupied. Given our status as students, it is financially burdensome for us to pay the exorbitant amount of approximately $1000 for water alone. This kind of billing discrepancy is highly abnormal, as it greatly surpasses our electricity bill, which amounts to approximately $100 per month. I kindly request your immediate attention to this matter and urge you to investigate the issue thoroughly. I have attached a copy of the bill for your reference. I believe it is essential to rectify this situation as soon as possible to avoid any further financial strain on our part. I appreciate your understanding and assistance in resolving this matter swiftly. Please keep me informed of any progress made in investigating and rectifying the issue. I can be reached at the email address provided in this communication or my flatmate's contact number, +1 (812) 360-0848 (as I am outside Bloomington).

Case Date:

10/6/2023

Hole opened up on street. May be related to water main replacement

Case Date:

1/17/2023

Sewer water seems to be spilling out of this broken clean out

Case Date:

4/5/2023

Our water usage volume has almost tripled in Jan, Feb and Mar of 2023 compared to Oct, Nov and Dec of 2022.From about 11K gallons to around 33K gallons per month. Something does not seem right. I believe our facilities manager did have a plumbing company look to see if they could find any issue but I don't believe they did. Can someone take a look at this issue? Craig Baird, Staff Accountant

Case Date:

7/8/2021

The swale to the west side of our home overfilled as storm water was backed up at the street drains which then flooded the window well to our basement on June 18-19. Although our yard is regularly flooded during heavy storms, the west swale was designed and dug by the City to carry excess water to the street. We believe this swale needs to be dug deeper and lined with rock to stop erosion from occurring to prevent future flooding of our basement. Please send an engineer to evaluate. This problem has been reported several times.

Case Date:

5/26/2022

Wet bottom retention pond damaged by beavers, dam eroded and may fail. Water pipe directed to the creek falls short of spilling into the creek by 15 feet and is eroding the bank and exposing 50% of fine-tree roots near the bank.

Case Date:

9/7/2022

there are roots blocking the end of the waste water pipe from our house and that of our neighbor. Our pipe was backed up on Saturday and roto rooter came to look at the problem. They did what they could but this issue is on the city pipe. We would be grateful if someone could come and remove the roots asap as there is a real risk of the pipe becoiming blocked 9and the waste water flooding into the house and garage again) very soon. This issue has been reported perviously (with no response) and is now becoming a serious issue. Thank you for your help.

Case Date:

2/26/2020

I am a homeowner with storm drainage infrastructure running alongside and underneath my yard. The majority of the Cascade Neighborhood drains though here and the conduit along Skyline is crumbling and heavily damaged. This needs to be repaired in order to accommodate the volume of water now common in our storms. Further, I am concerned that the underground portion is compromised. I see several sinkholes in my yard from subsidence. There are actually two conduits running though - one from alongside my yard, and another that runs from across the street in my neighbors yard. Additionally, there was a portion of erosion along my back fenceline that had eroded around a city sewer access point. Since the city came to fill this, I have had flooding in my garage - correlated to this directly. I have owned my home for over 10 years and am noticing the impacts of hydrostatic pressure in my basement - am issue I’ve never had before. I am concerned that the many city lines that run though my yard are compromised- leading to this problem. I would greatly appreciate meeting with a utilities manager to discuss these issues and have a scope of these lines performed.