Case Date:

6/4/2018

We have city built ditches/basin along the streets for rainwater drainage in the area. I recently noticed there is a big hole in the middle of the ditch, lots of the water goes into that hole when it rains, looks like it keeps getting worse. Can you send someone to take a look, and get the hole patched please? It's near the small bridge cross the ditch right by our front lawn, the address is 1002 S Hawthorne Dr. You can reach me either by email or phone. Thank you.

Case Date:

5/17/2021

Low water pressure

Case Date:

6/29/2023

Water pressure has been low. I am not sure whether this is an issue for my house or my neighbors are suffering as well

Case Date:

8/11/2020

The drainage easement at the south end of Greenwood Dr., where it dead ends into the sidewalk, is blocked with a landslide of debris. The water level rose to 3 feet on either side of the sidewalk and covered three properties adjacent to the clogged drain with water and debris. Thank you for your help. Jim and Debbie Quinn

Case Date:

9/26/2020

Utility crews cut into the road to install new water connection/meter. The patch of gravel they left behind was hastily and poorly covered with a thin layer of asphalt and is still filled with loose gravel. Cars are flinging gravel all over the street and the whole is getting larger by the day. Please address this soon, as it was a direct result of the city's actions and the poor work of city employees.

Case Date:

4/20/2023

Storm drain has been blocked and will cause excessive water pooling when it rains. This is on the north side of the house-5th Street.

Case Date:

5/9/2023

Cone and blocks are still in the storm drain on the north side of the house. This will cause pooling of water when it rains.

Case Date:

6/16/2023

Water main break? Water streaming out of the street

Case Date:

2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> Indeed there was unscheduled server maintenance done on the water payment server. Please contact utilities customer service if you need additional help. 812 349 3930 during 8am to 5pm. Thank you

Case Date:

5/31/2013

At the southeast corner of 3rd and Woodlawn there is a large pothole that makes it hard to cross at the pedestrian crosswalk. Also, it fills up with water when it rains.