Case Date:

6/24/2024

We have had water backup every time it rains this spring. This has not been an issue in past years. We have had our main line cleared multiple times and scoped to ensure there are no issues with the line, but continue to get water coming through our flood drain in the basement every time it rains. Please can you sent someone to inspect the main city line on the 8600 block of Clinton Ave S to clear any blockage on your line? We are frustrated with the water backup.

Case Date:

6/18/2024

Constant water discharge from MC Highway Dept Outlet 43 pictured above. Inspection of first upstream storm drain (690) of outlet 43 revealed no flow. Property owner reported that CBU has previously repaired water line between outlet 43 and storm drain 690. Water discharge is at a constant rate, even during periods of dry weather.

Case Date:

6/16/2024

The psi coming to the house is reading way too high--a plumber came out and measured the water pressure at 120 psi, which is way too high. According to the plumber, it has been potentially causing several problems in our house recently, including water heater valves to break on our new water heater, dishwasher leaks that led to us replacing the unit, pipes to leak, various faucet problems and damage to several parts of the house. After dealing with HVAC related to this yesterday, this morning we've discovered a leak in our kitchen plumbing that is now causing additional damage to the cabinetry. The plumber reported that high psi measurements are happening all over our end of town due to the city turning up the water pressure to accommodate new development. The city needs to address this issue, as it's posing a risk to so many of the existing homes in the area.

Case Date:

6/10/2024

I work for Mackie Properties, and we manage Ridgefield HOA. The driveway at 3916 N Whitewood Way in Ridgefield, which the City repoured last year after repairing a broken main water line, is deteriorating. We initially reported this issue to the City earlier this year, but the City did not take responsibility for redoing the driveway. Since then, we have had contractors assess the situation, and they have determined that improper installation is causing the deterioration. Today, we sent another contractor to reinspect the driveway and provide a quote for sealing it. However, they confirmed that the deterioration has worsened over the past few months and that sealing is not a viable solution. They noted that the concrete was too wet when installed, leading to its current state. We request that the City tear out the existing driveway and properly pour a new one to prevent further deterioration.

Case Date:

6/8/2024

The main sewage line north of my home is backing up (again). This is a recurring issue. The water/sewage level at the access hole has reached the level of the basement, and the basement toilet has started to back up. Please clean out the blockage in the main sewage. I am aware that you had crews there earlier this year to cut back roots, but something is blocking this sewage line now.

Case Date:

5/8/2024

High St near Woodstock, water running onto the sidewalk for days, no rain

Case Date:

5/7/2024

While this area is under construction, I wonder if you could fix the drainage on northwest corner of the intersection of 6th and Adams. The storm drain sits slightly above the pavement on one corner. The intersection itself may also be below grade. The intersection collects an inch or two of water when it rains.

Case Date:

4/23/2024

Water running down High Street from Maxwell South since last night, still running

Case Date:

4/23/2024

At the corner of High St. and Maxwell there is water leaking from the fire hydrant

Case Date:

4/18/2024

Drainage ditch near the street in front of my residence has developed deep holes over the past several decades that I have attempted to fill continuously wash out. Could there possibly be in break in the water main? Thank you for looking into this matter.