Case Date:

2/25/2002

customer suggested that previous payment be on bill like it was on the old billing

Case Date:

4/17/2002

Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.

Case Date:

5/13/2002

Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.

Case Date:

5/23/2002

Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).

Case Date:

6/12/2002

Mrs. Hughes called on 6/12/02 to talk about her bill. She said she was not credited for last payment and recd. bill for 4000 gallons for 1 week. I referred her to Margaret Dalle-Ave. Mrs. Hughes requested # for IURC which I gave to her.

Case Date:

7/31/2002

Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.

Case Date:

8/14/2002

Customer called asking why he is being billed fire protection on his irrigation meter. I explained to him it was a charge that has always been there it is now broken down separately. He says he pays it on his domestic meter and shouldn't have to pay it on his irrigation meter. I told him I would forward on his comments. He did want some else to call him back.

Case Date:

8/19/2002

Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.

Case Date:

9/4/2002

customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.

Case Date:

9/17/2002

Mr. LaGrange sent letter explaining that IMI did not receive ww charge until 5/02 in the amount of $2,272.77. They paid this amount but have now received other ww bills and are asking for adjustment.