Customer had sewer back up on 8-23-13 CBU ran sewer line, it was ok ( see case # 133616 ) on 8-26-13 customer calls back and says Roto Rooter tv'd line and said problem is damage to sewer line where it connects to main.
Sewer back up
This complaint was emailed to Nancy Axsom (in engineering dept.) from the customer to remove debris from storm sewer ditch. Nancy told customer he was on a list to have debris removed. She notified the customer by email of this and emailed me a copy of the emails.
Storm grate has been removed and needs to be put back on. Customer wants to know if grate can be put on permanently?
Storm sewer in her back yard is eroding
Customer believes that her sewer has not been cleaned out. And thinks that she has been missed.
Customer said a storm culvert on Yancy street was taken out, and he is afraid it will cause flooding in his yard when it rains.
The dirt has settled around a drain pipe from a previous repair. Supervisor said CBU crew will add more dirt to correct the problem. I called the customer to let her know the status.
The customer is having drainage issues on her property.