Case Date:

10/10/2017

To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.

Case Date:

11/15/2017

I've tried for 2 days to pay my bill online but have been unsuccessful. The page will not load and an error message appears.

Case Date:

12/3/2017

Deer Park Management is charging residents at The Boulders $15.00/1,000 gallons, despite telling tenants they are only passing along the same costs as the city. Who can I speak with about this illegal activity?

Case Date:

1/2/2018

water meter is frozen, homeowner has checked the pipes throughout the home.

Case Date:

2/2/2018

Hello, My name is William Castana, I am a billing specialist with Ecova, Inc., I am writing you to inquire about missing invoices for the listed customer numbers 200410-001 and 13138-004If you could please forward any unpaid invoices to me for processing. If you need anything further from me, please let me know. My phone number is 866.322.4547 ext.7233, and I am available from 7-3:30 PST.

Case Date:

2/7/2018

yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this

Case Date:

2/21/2018

We received an extremely high water bill this past month. I was on the phone with someone from the Utilities department and they explained to me that out meter was running high from 2/1 and then by 2/18 it was back to normal. During that time we received no notification that we had our water was running high and we even had a plumber come out but it was a day after our meter went back down. I want to know if our meter can be re-read to make sure it is running accurately and to get our bill readjusted because I will not pay a $800 water bill.

Case Date:

3/2/2018

There is ABSOLUTELY no way we used this much water in a month. This is a 1100% increase month-to-month in our bill from January to February. Our meter has to be reading wrong!

Case Date:

3/8/2018

Hello I am emailing in regards to the following account with bills not arriving to us yet. If you could please send us the copy of the bill for the above account that would be greatly appreciated. Account #’s Customer: Five Star Quality Care, Inc. Site: 46025-Meadowood Retirement Comm Account #: 5936-002 Thank you, Yessenia Trevino Billing Specialist Yessenia.trevino@external.engie.com T (509) 329-7481

Case Date:

3/19/2018

Hello, last month I received a water bill of incredible cost due to my apartment having a major leak in one of its toilets we were unaware of until the bill had arrived. Our property manager and his maintanence team was able to resolve the problem and the proof that is in the attached image. I am wondering if there is any possible way to have a reduction in its cost! Thank you.