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City of Bloomington, Indiana

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closed #160328

Water Utility Billing Problems

Case Date:
7/28/2017

When I try to log in in order to pay my bill, I get a "Server error". I have tried several times, with two different browsers. So I thought I could at least view my bill, because I'm writing out my budget for the next pay period, and there is no way to simply access my bill to view it without going through the payment function -- which is non-functional. This new interface is NOT user friendly.

closed #160383

Water Utility Billing Problems

200 E 17th ST

Case Date:
8/1/2017

I would like to cancel my account/services for 201 E. Washington Street. I have graduated and moved out of this home and my lease ended today.

closed #160471

Water Utility Billing Problems

Case Date:
8/6/2017

I've tried IE11, Chrome and Edge and keep getting the same error when trying to View Bills in the esuite Utilities application. Thanks.

closed #161493

Water Utility Billing Problems

Case Date:
10/10/2017

my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.

closed #161494

Water Utility Billing Problems

Case Date:
10/10/2017

To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.

closed #161562

Water Utility Billing Problems

512 E 15th ST

Case Date:
10/15/2017

My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.

closed #161824

Water Utility Billing Problems

Case Date:
11/15/2017

I've tried for 2 days to pay my bill online but have been unsuccessful. The page will not load and an error message appears.

closed #161937

Water Utility Billing Problems

Case Date:
12/3/2017

Deer Park Management is charging residents at The Boulders $15.00/1,000 gallons, despite telling tenants they are only passing along the same costs as the city. Who can I speak with about this illegal activity?

closed #162047

Water Utility Billing Problems

634 N Maple ST

Case Date:
12/14/2017

I chose trash small cart you let me medium and you make a promise by letter you would changed it. Now my bill I need the change and my refund. please

closed #162910

Water Utility Billing Problems

Case Date:
2/2/2018

Hello, My name is William Castana, I am a billing specialist with Ecova, Inc., I am writing you to inquire about missing invoices for the listed customer numbers 200410-001 and 13138-004If you could please forward any unpaid invoices to me for processing. If you need anything further from me, please let me know. My phone number is 866.322.4547 ext.7233, and I am available from 7-3:30 PST.