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ITS CoB Logo 300pxThe Information & Technology Services Department (ITS) manages the City of Bloomington’s IT systems, including computer hardware, software and networks. We monitor and support more than 680 workstations for 700-1000 City staff at 40+ sites including 24-7 mission critical systems at Police, Fire and Utilities departments. ITS maintains the servers and infrastructure that keep our sister City departments running. We provide IT training to City staff and coordinate IT purchasing for the City. We maintain the City's GIS (Geographic Information System) and print maps for the public. The department manages the City's fiber optic ring, a.k.a. the Bloomington Digital Underground (BDU) and WiFi deployments in City buildings. We also develop and maintain the City website, the uReport service and other open source applications for staff and public use.

    Accomplishments

    • 2018 Best of Indiana Award for Best Application Serving the Public for 2017 website
    • redesign
    • inRoads (2015 Code for America Technology Award, 2016 & 2018 Best of Indiana Award,)
    • First city to participate in Google Summer of Code
    • 2017/2018 Center for Digital Gov’t’s Digital City Survey award for top 10 cities for 75-125k
    • population
    • First release of a full open source Open311 application suite
    • Leading community in open source software use and development... https://github.com/City-of-Bloomington

    ITS by the Numbers

    100 internal, 22 external map requests, 244 maps printed, 14 digital data requests per year. Web site usage: 85,000 visits per month, 1.02 million sessions per year (420k web/600k mobile). 680+ computers: desktops, laptops and Mobile Data Terminals (MDTs). 190 virtual and physical servers at 6 locations. 40+ in-house custom applications. Support for dozens more third-party applications. 17 miles of conduit, 11 miles of fiber in city network (BDU). 5 million incoming email messages. 75TB terabytes of data in our backup regime. 3995 cases in uReport from the public in the last year.

    Useful Resources

    In addition to resources linked herein, the following are some additional helpful resources:

     

    Staff

    Michael Crump

    Title
    Assistant Director
    Email
    michael.crump@bloomington.in.gov
    Phone
    812-349-3454

    Rick Dietz

    Title
    Director
    Email
    dietzr@bloomington.in.gov
    Phone
    812-349-3485

    Chris England

    Title
    Systems & Applications Manager
    Email
    chris.england@bloomington.in.gov
    Phone
    812-349-3859

    Laura Haley

    Title
    GIS Manager
    Email
    haleyl@bloomington.in.gov
    Phone
    812-349-3599

    Cassie Werne

    Title
    Office Manager
    Email
    cassie.werne@bloomington.in.gov
    Phone
    812-349-3572