Taps, Service Installation, & Fees

Applications, Taps, Installation of Services

• Tap requests must be made a minimum of 2 weeks in advance for approval and paperwork to be completed.
  • All taps on existing infrastructure owned by CBU are to be completed by CBU personnel.  Any exceptions to this rule will be determined by CBU staff.
  • Taps up to 12" in size: Contractor must complete all prep work prior to CBU's arrival to make the tap.  This includes: site excavation, exposing the main, installation of the saddle & tapping valve, supply any necessary trench shoring, etc.
  • All taps greater than 12” will be performed by an outside contractor, and hired at the expense of the developer/general contractor.  CBU inspector MUST BE ON-SITE during the tap.
  • Back-filling and site restoration are also the responsibility of the contractor.

Effective June 2025: CBU has implemented a new process for Scheduling Taps & New Service Installation 

• New Service applications
  • Services & meters 2" and smaller: Application must be made a minimum of 45 days in advance of needing the water on-site.
  • For projects requiring larger services/meters/firelines (3" or larger), please work with the New Services Coordinator at the Pre-construction Meeting to determine an appropriate timeframe to begin this process.  (Large meters must be special ordered and have a lengthy lead time; currently 8-10 months.  Please contact our office for estimated timeframes and prepare accordingly.)
    • Any special considerations such as: street closures and/or lane restrictions must be conveyed to both the New Services Coordinator (when applying for taps/services), as well as, our T&D Dept (when scheduling of the tap/service installation).
    • It is the contractor’s responsibility to obtain all necessary permits for any work in the Right-of-Way, street and/or sidewalk closures, etc.
    • Requests to expedite this process or scheduling precedence (outside of those mentioned above) will not be honored.  All tap requests & new service applications will be processed in normal order and scheduled on the next available date.

• All connection fees are to be paid in advance of installation of service and/or meter.  For estimated fees, please click here.

Any questions should be directed to the New Services Coordinator at (812)349-3689.

Procedure to Apply for New Service Connections

• Applications for NEW Residential, Commercial and Industrial connections may be obtained in the following ways:
  • The forms are available on the Forms & FAQ page under the "New Services" section.  Print the appropriate form and submit to CBU via email at:  UtilitiesPlanReview@bloomington.in.gov for processing.
    • Single Family Residential Application (Individual Applicant)
    • Single Family Residential Application (Commercial Applicant)
    • Commercial / Multi-Family Residential Application
    • Service Upgrade Application - Commercial or Multi-family
    • Service Upgrade Application - Single Family Residential

• If the property needing new connection is outside of City of Bloomington's Corporate limits and will be connecting to sanitary sewer, the following is necessary:
  • Contact our New Services Project Coordinator to request if Service will be Available at that location.  This request is reviewed by the Utilities Director and a formal decision will be provided when the review has been completed.  Email our office to begin this process.
  • If a positive determination is made, you will receive a formal letter outlining the specific conditions for that approval.  Upon approval, you will be required to complete the following steps along with submission of the appropriate New Service Application:
    • A copy of the deed must accompany the new service application.A Waiver of Protest to Annexation is required to be signed.
    • City Legal will prepare the Waiver and contact you when it is ready to be signed.
    • Payment of the New Service fees are to be paid in full prior to release of the service approval.
    • Please allow time for this entire process to be completed.

• Depending on the complexity of the project needing new connection, we recommend the following timelines for the application submission, approval, and shipping timelines for orders:
  • Services 2" and smaller:
    • Submit application at least 45 days in advance of needing water service on-site.
  • Services 3" and larger or firelines:
    • Submit application and payment at least 8-10 months in advance of needing water service on-site due to lengthy delays in the ordering and shipping timelines.  A partial payment equaling the "Water Connection Fees" will be due at the time that the order is placed; please contact our office for project-specific information.  (An option for full payment option is also available at the time of ordering; please notify the New Services Project Coordinator which option you prefer.)

• For additional questions, please contact our Project Coordinator – New Services at (812)349-3689.