Page last updated on April 17, 2026 at 12:38 pm
Service Center Location:
City of Bloomington Utilities
600 E Miller Drive
Bloomington, IN 47401
Hours:
Monday - Friday, 8:00am to 5:00pm
Phone:
(812)339-1444
Plan Submission & Review Contact Emails:
Plan Review Team: [email protected]
MS4 / CSGP SWPPP Review: [email protected]
PreTreatment Team: [email protected]
Backflow Prevention: [email protected]
Request a Map: [email protected]
NEW SERVICE FORMS:
All new service applications, fixture count forms, and fire line documents may be obtained by contacting the Project Coordinator for New Services by email or phone to request the appropriate form(s).
Contact Info:
Tonia Lucas
Project Coordinator - New Services, Utilities Engineering Department
City of Bloomington | 600 East Miller Drive
812-349-3689 | [email protected]
NOTE: UPDATED FORMS WILL BE POSTED ONCE ALL ACCESSIBILITY AND COMPLIANCE CRITERIA ARE COMPLETED TO MEET NEW FEDERAL GUIDELINES. UNTIL THEN, PLEASE CONTACT OUR OFFICE TO BE SENT ONE BY EMAIL.
How do I request existing utility location data?
Contact our Assistant GIS Coordinator via phone (812-349-3620), or email our office for a printed map.
Who do I contact for Permits, Road and Sidewalk Closures, and Construction Bonding?
- IN CITY LIMITS: Contact the City of Bloomington Planning & Transportation Department for all Grading Permits, Excavation & ROW Permits, Street or Sidewalk Closures, Construction Bonding, Site Inspections, etc. If you have any questions, please contact the Planning and Transportation Department at (812) 349-3423, or send an E-mail to [email protected]. Click here to visit their website.
- MONROE COUNTY / OUTSIDE CITY LIMITS: Contact the Monroe County Building Department to inquire about Building Permits, Construction Site Inspections, and many other project types. Click here to visit their website.
IU CAMPUS AREA: Building design and construction is managed by IU Capital Projects for all IU campuses. Projects include: new construction, additions, renovations, etc. For questions or assistance, contact Steve Freeman at [email protected] or 812-855-1762. Click here to visit their website.
How do I obtain a “Will Serve” Letter for my Lending Institution or another entity requesting service availability documentation?
Contact the Engineering Department by phone or email us: [email protected] with your request. Include the site address, your name, mailing address, and a contact phone # or email address.
How do I request fire flow data?
Contact our Project Coordinator - New Services via phone (812-349-3689) or email your request to: [email protected]. Include the site location, your name, your company, phone # & email address along with any other relevant details for your project.
How do I apply for a NEW CONNECTION for water and/or sewer?
Click here for more information.
What is the difference between changing an existing service into my name and applying for a new connection?
- Simply transferring an existing service into your name can be accomplished using our online forms (https://bloomington.in.gov/utilities/forms) or by stopping by our office.
A brand new location will not have ever had water or sewer service before. A formal application will be required for approval. CBU will create work order requests to make the tap and/or set the new service into the ground as part of this process. The new service application is available below, or by calling our office and requesting one be emailed to you. Choose between the residential application and the commercial/multi-family residential application according to the type of service you will require. Send the completed application & customer contract to our office; be sure to complete the fixture count data section for proper meter sizing. The approval process normally has a 2-week turn-around timeframe; please plan accordingly. Projects requiring large meters should anticipate a 6-8 MONTH turn-around period for the approval and ordering of the meter. All new service applications require payment up front before the service will be set and meter released. Questions regarding this process should be directed to our Project Coordinator over New Services at (812)349-3689.
Where do I find the PWS and Peak Flow Demand information for my IDEM NOI Application?
Click here for the informational sheet. It will be updated annually to reflect the most accurate figures for the 2-year period.
Why am I required to install a Grease Interceptor if I’m building a new Commercial Development, but it will not include a restaurant or become a Food Service Establishment (FSE)?
Any existing or new business that is designated as a Food Service Establishment (FSE), or a property that is zoned for FSE's fall within the applicability requirements of the Bloomington Municipal Code (BMC) 10.17.030
What other option(s) do I have in order to fulfill a Grease Interceptor requirement?
- Option 1: If your project does not include a Food Service Establishment, and there are no plans for it to change in the future, then you can speak with the Pretreatment team to discuss the option of a Deed Restriction for your property which will prohibit it from ever developing into a FSE. Email: [email protected] to discuss this option.
Option 2: Install the Grease Interceptor unit and plumb it to the building.
What sizes are available for Precast Concrete Grease Interceptors?
Typical sizes include: 750, 1000, 1250, 1500, 2000, and 3000 gallon units.
Are there any other types of acceptable Grease Interceptor devices than Precast Concrete?
Yes, please refer to our Pretreatment page for more information and useful links.