Case Date:

8/30/2012

I have tried to be patient and have quelled the white hot rage of frustration I've felt so many times this summer. I've NOT written at least a dozen times but after spending another morning trying to get to where I NEED to be and having every street blocked off or torn up I am going to express my displeasure. I truly view the managing of this latest street project to be irresponsible. It's one thing to be good stewards of the region's resources but it is another thing entirely to cock up the city so badly that no one can get from point A to point B and to disrupt lives for such an extended period of time. Furthermore, do you know what contributes most to depression? Randomness and uncontrollability. I feel like a dog in a learned-helplessness experiment that won't end. If you absolutely had to bring the city to a halt, could you not have mitigated it by warning us, not with some 3 line blurb in the paper which many of us don't read but loudly and profusely? It should be on every billboard in town. There should be a countdown on the city square telling people when the randomness will end. There should be huge warning signs everywhere saying "WARNING: This street will be closed from this time to that." Why aren't there policemen at 4-way stops during high traffic times? Why aren't there alternate routes? If you have so damned much extra money to tear up the city then sacrifice a street or two and use the money to minimize the sense of futility. Not everyone can add an extra 20 minutes to each trip they need to make. With a little information you could have turned it into a positive instead of a negative. Many of us are dealing with life and death situations on a daily basis. Many of us have stress-filled situations with young children, elderly parents, and jobs. Our schedules are tight and our lives are stretched thin. We're not thinking communally, we're surviving. At least with information we could plan around these wonderful improvements if not celebrate the "progress". And, to further show that I'm not a total idiot, I will concede that I know nothing about what it takes to run a city. I have no idea what challenges you are facing. Maybe all my ideas are stupid from a more informed perspective but I'm trying to give you a sense of what it feels like out here in the field. This is what John Doe trying to scrape by in his every day life is feeling. There is a limbic-gut-lizard-brain unreasoned urge to first, bite my steering wheel in half and second, to vote every government official possible out of office in the next election because they are either uncaring bastards or irresponsible dolts. This pain has been going on long enough and reinforced so intensely that it is emotionally encoded in my brain. I will have to fight against the urge the next time I vote. You really don't want people blindly voting just to get you out of office. There is enough blind voting going on as it is. If this insanity is going to last much longer, tell us. Do something, please. Thank you, Don Harris

Case Date:

8/18/2012

Do you plan to have city properties display the newly required signage for smoking limits at public entryways? I have noticed that many of your outlying facilities have not put up the signs yet.

Case Date:

8/13/2012

I had a very bad experience on the Bloomington Transit today. At 4:04pm 13 Aug 12, I caught Bus # 0863 to downtown; I requested of the Driver at that time to contact the terminal if he was going to be late for the 4W Bus Heatherwood, which leaves at 4:10 approx. He waited till too late after we departed to contact the terminal and subsequently I missed by bus. I was forced to wait 1 more hour for another bus. I purchased a 30 day bus pass in hope that the City Transit system would be responsible and courteous professional drivers. I called 336-ride and spoke with Supv Anna. Now, I was upset of course but I at not item threatened her because I have a witness that will verify the words I spoke. I told her of my experience, she acted as if she was overwhelmed and unattached to my situation, she advised about a recent change BT made on their printed schedule that they are not responsible for certain conditions. That may be so but, they need to re-look at their system and re-work the routes and drive times to better serve the public. I have been riding the bus only for two months and I have had call and report Driver attitudes and wreckless driving behavior. The mayor needs to be advised of this so he can direct a inquiries into BTs lack of safety and good service the citizens of this "safe and civil city" I most likely will not ride a bus once I get my car back. One more issue. A young black women shared with he of an incident where a white driver would not open the door on the bus one and let her in. I have her name and phone number because she is of am ethnic background, she believes the city will not address her issue either. What is Bloomington becoming Mr Mayor!

Case Date:

7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury

Case Date:

7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury

Case Date:

7/10/2012

I am here to report a safety issue on the location above. There is a tree branch laying on top of the street for almost one year. It seems the branch can fall on the street anytime. Please take care of it before it hurts any one. Thank you.

Case Date:

7/10/2012

I am here to report AGAIN a safety issue on E Hillside Dr, between S Henderson St and S Park Ave. There is a tree branch that has been laid on top of the street for almost ONE YEAR! Please remove the falling branch before it actually falls on the street and damages cars and pedestrians.

Case Date:

7/5/2012

You no longer accept payments online?! What Einstein made that decision? Most services are expanding their online payment options. CBU has discontinued it.

Case Date:

6/28/2012

Have a sinkhole in yard and green grass over it. Looks like a water leak in main line.

Case Date:

6/25/2012

Where is the May Water BILL????