Case Date:

1/17/2017

I am a resident at Patterson Pointe, 454 S Westplex Ave. The construction at the site directly east of the apartment building has begun with earthwork. A pit has been dug on the site and now contains green water. I don't know where the water has accumulated from, it's more than rain or runoff. Will the city check the water for contamination and make sure it is pumped out and disposed of properly? You don't need to contact me about this, I just wanted to make sure someone at the city is aware. Thank you.

Case Date:

1/20/2017

It is stated that this is done but the picture clearly shows where there are still large pot holes that look like a small pond in between our parking lot and the apartment building across. There is obviously water in the large holes so if this needs to be done when it is dry outside I would think that would be the best time to fill it so it is even. The job work done in less than an hour time does not look like an efficient job.

Case Date:

1/24/2017

Potholes in gravel alley. They hold water allowing mosquitoes to breed.

Case Date:

1/25/2017

We had our basement flood (wet carpet in half the basement) on January 20, 2017 without any previous sign of leakage on that side of the house. The source of the water is unclear, but I'm wondering if the home (built ca. 1973) has a footer drain connected to the storm drain. Kevin Potter is coming out to inspect for structural damage at 2 pm today (1/25/17) The city storm drain was updated within the past two years with the new pipe starting at the down-slope corner of our property. The neighbor two houses up-slope from us discharges a lot of water from his property and had excavation work done near the end of his french drain on the 18th or 19th. Part of this work involved off and onloading a sizeable backhoe in front of our driveway near where the old and new drain pipe would be joined. I'm not sure what work the neighbor had done. In addition to his drainage, the neighbor immediately down slope from us was also draining his pool into the storm drain on what had been a very rainy week. Is it possible to send a city employee out to see whether some combination of these activities has caused the drainage system to fail or otherwise backflow into our house? Thanks!

Case Date:

1/27/2017

In front of our home, 2301 E Arden Dr, there is fairly significant erosion taking place along the edge of the road. I know it's hard on the snow plows and it's just crumbling and could use a fresh layer of tar. If you all could please add that to the repair list, I haven't noticed a lot of trouble elsewhere on the street, but we are on a corner, at the bottom of an incline, and near a water drain. I would really appreciate it. Thank you!!!

Case Date:

2/7/2017

potholes and low spot gets flooded easily with mud and water forcing pedestrians to walk into busy road from sidewalk.

Case Date:

2/10/2017

I live at 325 E University St and my water does not work. There was no warning or anything. It just stopped working.

Case Date:

2/18/2017

Good afternoon, I am writing to report an issue with water drainage coming from the roofs of houses and dumping on to the sidewalk. Along N. Indiana Ave, many houses/apartments (owned by Elkins Apartments) have drainage downspouts that empty directly on to the sidewalk. This creates a hazard with constant freeze and thew during the winter months. I have personally felt unsafe walking down a sloped sidewalk, on what is pure ice during periods this winter. Indiana Ave. is a very high foot traffic area during winter months as fans walk to and from basketball games. From witnessing several people slip and fall on the ice, I feel like it is my duty as a citizen to report this issue to the city. Though we have been blessed this season with relatively mild temperatures, this does not overshadow the safety hazard created from the downspouts off many of these houses. This problem would ideally need to be handled quickly before the next cold spell of weather. Thank you. Best regards

Case Date:

2/20/2017

I live at 415 W. Graham Drive. There are very deep, somewhat large, holes at the end of my driveway from the water flow when it rains. I was hoping someone could come out and tell me if I need to repair or if it's the cities responsibility. Turning in to my driveway multiple times a day is becoming a hazard. I do not currently have a photo but I am happy to provide if need be. Thank you!

Case Date:

2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?