Case Date:

12/16/2025

I understand that there are projects being done next to North Washington, but this is a residential street with people who live here and need to leave for class and other obligations. There are many times we cannot leave in time or the road is blocked due to an abundant amount of trucks And other work vehicles. This project has been going on for a long time. It’s blocking parking spots overnight and preventing us from leaving and coming back to our homes easily. It’s preventing our trash from being taken. There are many weeks where our trash never gets taken because of the blockage. there needs to be better solutions to this.

Case Date:

12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.

Case Date:

12/13/2025

I don’t think I paid my ticket when I left the 4th street parking garage. I don’t want the bill to keep climbing.

Case Date:

12/12/2025

I'm having weird things happening here. I'm scared and my phone is hacked.

Case Date:

12/9/2025

This light was recently installed, and it has caused me to be unable to sleep in my own bedroom despite curtains. My back yard is almost entirely illuminated (see image). I believe this constitutes a light trespass as defined in Bloomington city ordinance section 20.04.090 section (4) and lacks proper shielding as outlined in section (5)(A).

Case Date:

12/8/2025

repairs on grimes here are poorly done and rougher than the potholes they filled

Case Date:

11/20/2025

During a Weed Wrangle at Clear Creek, we came upon some large debris that was too much for us to carry out. I've included a pic of the debris. The pile can be found near the creek. My geographical coordinates when I stood near the pile were: 39°08'05.7"N 86°33'40.4"W. To get there, follow the paved path south of the Tapp Rd parking lot for about 0.10 miles. There is a foot path that heads west into the woods. Follow the path until it's past the limestone blocks, then head north off the path toward the creek. The red cooler is easy to spot now that the leaves are down.

Case Date:

11/18/2025

I am an Adopt-a-Drain volunteer and I just cleared NODE 3285 at the intersection of E.Southdowns Drive and S. Woodlawn Avenue. I have attached a photo and the debris I cleared is ready for removal. V/r, Mark

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/12/2025

At 3:54 pm today, an emergency vehicle was approaching this intersection from the south (with lights and sirens) and a white BT SUV turned from W Grimes Lane onto N Walnut Street. The emergency vehicle turned west onto W Grimes Lane, making their paths a close call. This is just a friendly reminder for them to stop and yield rather than turn right before the emergency vehicle reaches the intersection.