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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #169711

Water Utility Billing Problems

W Upper Valley Rd, Bloomington, Indiana, 47404

Case Date:
8/5/2019

I feel my water bill is wrong

closed #173855

Water Utility Billing Problems

South Oaklawn Circle

Case Date:
10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

closed #173720

Water Utility Billing Problems

South Henderson @ BHS South Outbound, Bloomington, IN 47401, USA

Case Date:
9/15/2020

Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.

closed #169959

Water Utility Billing Problems

Kmart, Bloomington, Indiana, 47403

Case Date:
8/20/2019

Hello City of Bloomington Utilities, I'm inquiring as to a sudden increase/increasing water usage for this service address National Vision, 3275 W 3rd St, account #12597-003. I'd like to request a verified meter read to check for any changes in the water consumption and any possible faults with the meter/prior read. Please respond to my email with any findings and questions. Thank you very much,

closed #169439

Water Utility Billing Problems

Bloomington, Indiana

Case Date:
7/16/2019

I will be leaving Bloomington on the 31st and would like to schedule a time for the water to be turned off for my unit.

closed #171068

Water Utility Billing Problems

Bloomington, Indiana

Case Date:
11/29/2019

Hello City of Bloomington, I'm inquiring as to a sudden increase in water usage for this service address 2476 S Walnut St, account #15464-003. I'd like to request a verified meter read to check for any changes in the water consumption and any possible faults with the prior reading or meter integrity. Please respond to my email with any questions and findings. Thank you very much,

closed #169612

Website & Web Services Feedback

967-987 N Woodbridge Dr, Bloomington, Indiana, 47408

Case Date:
7/30/2019

I have already paid the water bill on 6th july but the amount is not updated in the online account. Can anyone take a look into this ?

closed #171159

Water Utility Billing Problems

915 N Madison ST

Case Date:
12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.

closed #130773

Sewer Problems (Sanitary Sewers)

909 West Gourley Pike

Case Date:
2/26/2013

Friday and Monday I came home to a house full of nasty sewer gasses. My toilet and bathtub trap had been sucked dry of water. I've spoken to my neighbors and it's happening all up the street. My address is 903 W. GOurley Pike. (Your location map is confused.) I have a sickly cat at home and I am seriously concerned that if this continues he may die.

closed #169588

Water Utility Problems

824 S Park AVE

Case Date:
7/29/2019

Account 16820-010 - Following activation of new services, water was turned off Friday, July 26, 2019. The home is occupied and residences are in temporary housing until servcies are reactivated and returned to normal servcie .