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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #173855

Water Utility Billing Problems

South Oaklawn Circle

Case Date:
10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

closed #173720

Water Utility Billing Problems

South Henderson @ BHS South Outbound, Bloomington, IN 47401, USA

Case Date:
9/15/2020

Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.

closed #171473

Water Utility Problems

702 E Pepperridge DR

Case Date:
1/17/2020

Our water supply is not functioning. No water from the taps. 702 E Pepperridge Dr, Bloomington 47401

closed #163873

Water Utility Billing Problems

634 N Maple ST

Case Date:
4/2/2018

I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?

closed #173806

Water Utility Billing Problems

5515 S Old State Rd 37, Bloomington, IN 47403, USA

Case Date:
9/25/2020

drainage needs to be cleaned out so water can drain

closed #148183

Water Utility Billing Problems

538-598 West Amaryllis Drive

Case Date:
9/8/2015

Would like to know when water bill is due. I have not received any notice yet.

closed #158243

Water Utility Billing Problems

4167 W Middle CT

Case Date:
2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?

closed #171586

Water Utility Billing Problems

405 N Rogers ST

Case Date:
1/29/2020

the website for paying the water bill is not working

closed #166183

Water Utility Billing Problems

401 S Mitchell ST

Case Date:
10/10/2018

Water Meter not working. Bill is 0 usage for 2 months. 1219 E Atwater Ave. Account Number 21642-023.

closed #172251

Water Utility Billing Problems

400-598 W Amaryllis Dr, Bloomington, Indiana, 47404

Case Date:
4/16/2020

We got left a notice on our door stating that our water meter was creeping and that we should contact maintenance. We contacted maintenance and they stated it was likely due to new meters being installed. Our bill this month is 3 units higher than our bill has ever been before and we are beginning to wonder if the meter issue is related at all.