Case Date:

1/5/2018

Water is not coming in from the main. Suspect frozen pipe leading to house.

Case Date:

1/23/2018

Reported to Mike Carter via email 1/11/18. Reporting to uReport as well. FYI. With the new snow, it’s a lot easier to see where the leak is at. I hope you had a nice long weekend… Best, Rick On Jan 11, 2018, at 2:27 PM, Rick Birch Dietz wrote: Mike, here’s the scoop on the leak we discussed. Thanks! I live at 1500 E Maxwell Ln. I’m at the SE corner of Maxwell and Sheridan. There appears to be water pooling on east side of Sheridan near the western entrance to my driveway. I noticed ice here a few times last winter but thought it was just frozen road runoff and it wasn’t super cold last year so ice build-up wasn’t significant. But it’s been well below freezing and there shouldn’t be standing water. I didn’t observe anything like this in the spring, summer or fall. I assume there’s a small water line leak underground, perhaps underneath the road. The road is cracked along the edge so there may be some freeze/thaw going on. It doesn’t seem to be an emergency — the flow seems pretty minimal but it does generate some ice south of the wet area when below freezing. I wanted to report this now that I realize what is going on. I placed a stake with orange flagging tape in the area where it seems like water is coming to the surface. Thanks for looking into this. Thanks, R <IMG_4655.jpeg>

Case Date:

4/17/2018

I received the following email: Last year, you helped me and my neighbors deal with some of the water runoff plaguing our yards by installing a new storm sewer manhole. At the time, you mentioned the possibility of adding another slotted drain higher up on the alley to deal with the water that comes down the alley and into my yard. Do you think this is a possibility in the near future? In April, my backyard again was badly flooded with water coming in two streams: down the alley and from Woodlawn. BoI have discussed with Thrasher Landscaping possible remedies. They would involve adding pipes that would attach to the city pipes in my front yard. I am contacting you to see if this is possible. We need to be careful to aid damaging the existing city pipes that run through my side yard. I look forward to hearing from you. Thanks again for the help you provided last summer.

Case Date:

11/9/2018

Low water pressure

Case Date:

2/7/2019

Hi, not sure what category this goes into...at the corner of Woodlawn & Southdowns, southeast corner, there's a big culvert on the east side, and this was blocked by leaves. When I walked by this morning the ditch was 4' deep full of water and spilling over the road; on my way back a guy & his dog were trying to clear out some of the leaves. Seems like a simple leaf-rake-shovel will free that up. Kevin Pilgrim cell 812 361 7181

Case Date:

2/13/2019

After the last storm, water draining damaged a portion of the road in front of our house, and part of the front lawn was washed into the drainage ditch

Case Date:

6/19/2019

Large pothole always filled with water on Hunter Ave between Jordan and Swain. This block needs to be repaved because of numerous repairs and downhill water erosion

Case Date:

7/29/2019

Account 16820-010 - Following activation of new services, water was turned off Friday, July 26, 2019. The home is occupied and residences are in temporary housing until servcies are reactivated and returned to normal servcie .

Case Date:

9/20/2013

He reported this as a storm sewer issue at first and Tony E. told him all we could do is build up the berm to help keep the water from running into his garage. Mr Mcconnaughy called me and said that's not what he wants. He says the street dept. keeps patching the asphalt in the alley and now it is too high and that causes the water to drain into his garage. He wants the asphalt lowered from University St to his garage (he said about 20') so the existing rock berm he already has will keep the water out of his garage. I told him I would refer this to Street Dept.

Case Date:

3/22/2017

Ms Dwyer contacted me last week and I met her at her house this morning. She is concerned about a sinkhole forming in her yard again and the amount of water that ponds on the south side of her house. This is a historical problem. We made some storm improvements in the alley east of her last year and hoped that would help solve some of her problems but she still has issues and would like to know what she can do. I told her I have asked our crews to video the storm sewer that runs along her yard to make sure the pipe is sound. I told her I would also check our sanitary sewer videos to make sure the sanitary sewer is sound. I explained I would be out of the office for about a week and would get back with her in a couple weeks to let her know what we have found.